Sales & Marketing Coordinator

JOB TITLE: Sales & Marketing Coordinator

JOB SUMMARY: Supports the resort’s sales and marketing efforts by coordinating in-house events to include but not limited to in-house meetings and themed events. Serves as a key liaison between Sales & Marketing and the operations team. 

REPORTS TO: Director of Sales & Marketing 

PRIMARY DUTIES AND FUNCTIONS:

1. Responsible for coordinating and executing in-house events (themed weekends/festivals)
2.  and meetings, along with BEO preparations, etc. 
3. Coordinates internal communication regarding marketing, activities and upcoming events. 
4. Responsible for website updates, including themed events and weekly activities.
5. Coordinates photography assets.
6. Ensures brand standards are maintained throughout the resort.
7. Coordinate marketing influencer stays by making reservations and setting up agendas for the duration of their stay to include activities and dining reservations. 
8. Assist the DOSM with daily tasks such as running necessary reports, checking voicemails, etc.  
9. Assist DOSM with marketing tasks such as collateral for the property.
10. Check incoming VIP guestrooms for site inspections and/or group VIPs.
11. Provide the Sales Office with support for day-to-day operations with office duties such as distributing weekly BEO’s and Group Resumes, incoming calls, weekly schedules and filing as required.  
12. Assist Group Rooms Coordinator, as necessary, with entering rooming lists, assign room numbers and making edits as necessary.
13. Perform all duties assigned by management.
14. Maintain a professional appearance and behavior when in contact with clients, vendors, suppliers and co-workers.
15. Follow policies and procedures in standard Operating Procedures Manual and Employee Handbook.

PRIOR EXPERIENCE: Prior Event Planning/Coordinating experience is strongly required. 

RESPONSIBLE FOR: Keys, office equipment and Skytop equipment.  

PHYSICAL DEMANDS: Normal office situation with regard to physical work. Mobility is highly necessary in coordinating with other departments, with guests and prospective clients and supervision of functions. 

WORKING ENVIRONMENT: Work takes place in offices and public area of the property, both inside and outside. Schedule will include weekends, holidays, evenings and shift work.  

HAZARDS ENCOUNTERED: Normal office safety hazards as related to copiers, fax machines, computers, etc.

NOTICE:

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resorts may be offered as a replacement for this position to include work in other area e.g. grounds maintenance, housekeeping, kitchen, etc.

SKILLS REQUIRED: Must have knowledge of Maestro PMS, Canva, WordPress, Microsoft Word, Excel and Outlook. Email marketing platforms (MailChimp) is a plus. Must possess good interpersonal, organizational, phone, communication, time-management, computer and sales skills. Must possess a valid PA driver’s license.

EDUCATIONAL REQUIREMENTS: College degree preferred with a concentration in Hospitality Sales and Marketing. Previous event planning experience preferred. Candidate must have a strong Food and Beverage background. Ability to read, write, speak and understand English. 

SPECIFIC KNOWLEDGE REQUIREMENTS: Knowledge of the hotel industry, the hotel, its facilities and services. Must possess the ability to organize and plan, utilize selling skills and make the sale. Must have the ability to solve problems and make decisions and communicate effectively. Candidate should possess basic computer skills.

PERSONALITY REQUIREMENTS: Must genuinely like working with the public and enjoy providing excellent guest service. Must be responsible, reliable, detail and service-oriented. Ability to work independently and follow directions. Must exhibit professionalism while dealing with internal as well as external customers.