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Sales & Reservations Coordinator

icon building Company : Iris Thaumas
icon briefcase Job Type : Full Time
icon geo-alt Msida, Msd 2080

Job Description - Sales & Reservations Coordinator

 
We are looking for a Sales & Reservations Coordinator to join our client's dynamic team. As a member of the Sales & Reservations team reporting to the Sales Manager, the Sales & Reservations Coordinator is responsible for promptly addressing and managing reservation inquiries from guests, companies, and agencies across multiple platforms. She/He will be responsible for guaranteeing precise inputting of booking details, all the while consistently maintaining and refreshing daily room availability and allocations.


ABOUT OUR CLIENT

Our client is a company that offers a versatile environment, featuring student housing above a vibrant public Piazza and is located in Msida.

DUTIES AND RESPONSIBILITIES
  • Create, update, and maintain reservation records promptly in accordance with guests’ booking confirmations.
  • Assists in responding to booking inquiries submitted via the different platforms.
  • Ensures responding to clients within a 24-hour time frame.
  • Assists in the allocating of bookings onto the PMS, ensuring maximum yield efficiency.
  • Be knowledgeable of all types of rooms and layouts, pricing as well as available packages. Also, be able to upsell products and services provided.
  • Deal with guests and maintain the confidentiality of guest information and pertinent data of the property.
  • Identify customer needs and effectively seek and implement solutions to queries offered via different communication platforms.
  • Organise and lead show rounds with both new and existing clients, showcasing the facilities and services offered. Ensure a professional and engaging experience tailored to client needs, providing detailed information and addressing any queries raised by the clients.
  • Follow all policies and procedures for compliance and quality assurance expectations.
  • Build and maintain effective working relationships whilst promoting the Company culture and values.
  • Perform any other duties that may be assigned as required.
EXPERIENCE, KNOWLEDGE AND SKILLS
  • Experience in a similar role, although not mandatory, will be considered an asset.
  • Able to work with booking systems.
  • Excellent verbal and written communication skills, particularly in English.
  • Excellent organizational skill.
  • Excellent time management skills.
  • Excellent customer relations skills.
EDUCATION 

A bachelor’s degree in Commerce, Tourism, Marketing or a related field will be considered an asset.

WORKING TIME

Monday through Friday from 08:00 to 17:00, 40 hours per week.

SALARY AND BENEFITS

Competitive salary.


If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!


Employment Agency Licence EA 5256

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About the Company

Iris Thaumas

Our core services are provision of human capital, recruitment, payroll, and related employment services. We are a registered foreign employer in close to 30 countries and territories in Europe through which we provide employment compliance solutions for clients who employ staff abroad.

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