Sales & Revenue Operations Administrator

IT Management Corporation (ITMC) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms.

We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most.

Our focus is simple:

Reliable technology that keeps organizations running.

The Sales & Revenue Operations Administrator provides operational, analytical, and administrative support to the Office of the Chief Revenue Officer (CRO). This role ensures the CRO has timely, accurate, and actionable insights into the performance of the company’s sales organization and overall revenue operations.

The position supports operational discipline across the sales organization by monitoring CRM activity, tracking key performance indicators, preparing operational reports, and ensuring consistent adherence to defined sales processes. In addition to sales activity oversight, the role supports revenue management by assisting with forecasting, financial reporting, and inventory capacity tracking, while coordinating closely with the Revenue & Marketing Operations (RMO) team and its Business Intelligence division.

Key Responsibilities

Sales Operations Oversight

• Prepare recurring sales activity and pipeline reports for the CRO
• Monitor CRM data accuracy across the sales organization
• Ensure accurate opportunity records, notes, and follow‑up activities are maintained
• Review pipeline progression and opportunity stage management
• Monitor adherence to internal sales processes and reporting standards
• Track activity metrics for all members of the sales team
• Escalate reporting inconsistencies or operational gaps to the CRO

KPI Monitoring & Performance Reporting

• Track key sales performance metrics and operational KPIs
• Prepare weekly, monthly, and quarterly performance reports for the CRO
• Maintain internal dashboards and reporting tools
• Monitor performance trends across the sales organization
• Support quarterly and annual sales performance evaluations
• Ensure reporting data remains accurate, current, and reliable

Revenue Reporting & Forecasting Support

• Prepare recurring revenue and sales performance reports
• Support forecasting activities by compiling pipeline and revenue projections
• Assist with reports related to sales, billings, and revenue trends
• Support inventory and capacity reporting
• Ensure revenue data is organized and accessible for executive decision‑making

Coordination with Revenue & Marketing Operations (RMO)

• Coordinate with the RMO team on marketing initiatives impacting pipeline development
• Monitor progress of revenue‑focused marketing campaigns
• Assist with reporting on marketing performance and lead generation
• Ensure marketing initiatives align with CRO revenue priorities
• Support initiatives to improve lead generation and pipeline growth

Business Intelligence & Technology Stack Coordination

• Partner with the Business Intelligence team to maintain accurate operational dashboards
• Monitor progress on technology initiatives supporting sales and revenue operations
• Ensure CRM and reporting tools support forecasting, reporting, and operational oversight
• Assist with implementation of data‑driven revenue initiatives
• Support continuous improvement of reporting tools and analytics platforms

Pricing & Margin Compliance

• Monitor sales opportunities and proposals for adherence to pricing guidelines
• Ensure established margin requirements are followed
• Coordinate with Finance and Business Intelligence teams on pricing analytics
• Support reporting on pricing consistency and profitability performance

Cross‑Department Coordination

• Coordinate with Finance, Marketing, Operations, Customer Success, and Business Intelligence teams
• Follow up to ensure execution of CRO directives
• Support cross‑functional initiatives related to revenue growth and operational improvement
• Assist with executive reporting requests
• Ensure alignment across sales activity, marketing initiatives, and operational capacity

Required Qualifications

• Strong analytical and reporting skills
• Advanced proficiency with spreadsheets and reporting tools
• Experience working with CRM systems and reporting dashboards
• Strong organizational and time-management skills
• Ability to work independently
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience supporting senior sales or revenue leadership teams
• Experience in SaaS, telecommunications, or technology companies
• Familiarity with sales operations or revenue operations processes
• Experience working with CRM platforms such as HubSpot or others
• Experience with forecasting, revenue analytics, or operational reporting
• Experience coordinating cross-department initiatives

Professional Attributes

• Exceptional attention to detail
• Strong analytical thinking and problem-solving ability
• High level of organizational discipline
• Ability to manage multiple reporting responsibilities simultaneously
• Strong communication and coordination skills
• Ability to work effectively across multiple departments

Impact of the Role

The Sales & Revenue Operations Administrator plays a critical role in enabling the effectiveness of the company’s revenue leadership. By ensuring accurate reporting, reinforcing operational discipline across the sales organization, coordinating marketing and technology initiatives, and monitoring pricing and margin compliance, this role allows the CRO to focus on strategic growth initiatives.

The position contributes directly to improved transparency, stronger accountability, and more consistent data‑driven decision‑making across the company’s revenue organization.