Sales & Service Branch Manager/Lead Technician

Job Purpose:

Under the direction of the VP of Business Development, the Sales and Service Branch Manager / Lead Technician oversees daily branch operations, leading a team of crane service technicians to ensure safe, compliant, and high-quality inspections, maintenance, and repairs. This role combines technical expertise with leadership, driving process improvements, maintaining customer satisfaction, and ensuring adherence to safety and contract standards. Strong customer service skills, a hands-on approach, and the ability to balance team, client, and business needs are essential.

Job Responsibilities:

• Oversee branch employees while emphasizing teamwork, customer responsiveness, integrity, profitable decision-making, and fostering a positive, safety-focused team environment.


• Manage the personnel responsible for inspection, repair, and maintenance of cranes and other heavy equipment used in all forms of construction, agriculture, mining, logging, material handling, and other related industries


• Oversee and maintain tool, vehicle, and equipment maintenance programs, including service intervals, calibration records, and compliance certifications for all Vancouver branch assets.


• Keep Inspectall accounts and service schedules for each of your employees up to date in Inspectall so that company-wide communication is streamlined.


• Review and approve daily Inspectall reports that are ready for review by the Spokane branch


• Help close out reports and provide proper information and data to the main branch for customer billing purposes


• Review incoming contracts and discuss them with the VP of Business Development before approving and returning them to customers signed.


• Develop trusted relationships with customers and vendors, uphold WEMCO’s brand and service standards, and promptly address any customer concerns.


• Develop sales/marketing action plans to maximize territory revenue


• Identify sales opportunities and develop customer solutions


• Recruit, qualify, interview, hire, train, and develop Service Center personnel


• Ensure compliance with assigned contract requirements and reporting standards


• Ensure compliance with OSHA and company safety standards by overseeing department safety initiatives and procedures.


• Work with vendors and suppliers to source parts, equipment, and services as needed


• Assure accurate and timely diagnosis, scheduled repair work, and documentation


• Ensure all work orders are accurate and closed on a timely basis


• Accountable for the department’s customer service, operating, and financial metrics


• Ensure branch premises are protected and maintained


• Facilitate informational meetings with branch team members
  
  
  
  • Daily / weekly / Quarterly
  
  
  
  

• Help quote work to customers and send properly formatted quotations to the VP of Business Development for final approval before issuing the quotes to customers 


• Perform Service Technician duties in the field as needed to lead your team of technicians
  
  
  
  • Apply the use of specialized tools to work efficiently; you will also be required to procure and use your set of hand tools – WEMCO will not supply these for you
  
  
  • WEMCO will supply specialty equipment and tools, including specialized training before use; as the Lead Technician, you are expected to receive training on this over time and become the resident expert in Vancouver.
    
    
    
    • Laser shaft alignment tools
    
    
    • Vibe Check Balancing equipment for large hoist applications
    
    
    • VFD and PLC software and computer
    
    
    • High-pressure wire rope lubrication equipment
    
    
    • Magnetic flux leakage tester for wire ropes
    
    
    • Fluke Power Analyzer - for checking and recording power events on cranes and buildings
    
    
    • Motor Meggers 
    
    
    • WEMCO supplied rope guide spring tools
    
    
    • AT402 laser tracker equipment – for site rail surveys.
    
    
    • Company calibrated load cells and test weights
    
    
    • Aerial lift and fall protection training
    
    
    
    
  
  
  
  


• Effectively handle special assignments as directed

Job Requirements:

• Three to five years of service management experience


• Knowledge of the Crane Industry required


• Must possess the necessary problem-solving skills to meet the needs of our customers, employees, and equipment suppliers


• Must possess excellent people, organizational, and communication skills


• Discretion in handling confidential and financial information;


• Must possess a valid driver’s license with a clean driving record


• Good computer proficiency, including Microsoft products and business systems


• Knowledge of federal and state safety regulations and best practices shop and job sites


• Out-of-town overnight work will be required based on Sales & Service department needs. (10-12 nights per month is what our team averaged in 2024)
  
  
  
  • Business travel by Air may be required as directed and approved by VP of Business Development.
  
  
  
  

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  This position involves work in our shop and at job sites where work will be performed indoors and outdoors. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand, walk, use fine finger manipulation, use hands to handle and grasp, reach with hands and arms, and talk or hear. The employee is occasionally required to climb, balance, bend, stoop, twist, and/or crouch.

Benefits:

• 401k Retirement Plan


• Medical Insurance


• Dental Insurance


• Vision Insurance


• Other Supplemental Insurance


• Employee Referral Program


• Paid Time Off


• Holiday Pay