Sales and Service Coordinator

Job Summary:

Uniloy is a global leader in blow molding technology and solutions. We are seeking a highly organized and proactive Sales and Service Coordinator to support our Aftersales operations. This role is critical in ensuring smooth communication between customers, field service engineers, internal departments, and vendors. The ideal candidate will coordinate parts orders, service requests, and customer inquiries to ensure high customer satisfaction and optimal machine uptime.

Duties and Responsibilities:

• Act as the primary liaison between customers, service technicians, and internal departments for aftersales activities.
• Process spare parts quotations and orders accurately and efficiently in the ERP/CRM system.
• Schedule and coordinate field service visits, installations, and preventive maintenance.
• Salesforce knowledge needed.
• Track service jobs and open work orders, ensuring timely updates and follow-up with customers.
• Communicate lead times, shipping details, pricing, and availability for spare parts and services.
• Manage warranty and return claims processes in coordination with technical and quality teams.
• Support the aftersales team in preparing reports, customer documentation, and service performance metrics.
• Maintain and update accurate customer and machine install base records.
• Assist with escalated service issues, providing timely solutions and updates to stakeholders.
• Ensure compliance with safety, quality, and company standards in all activities.
• All other duties, as assigned.

Minimum Qualifications:

Education and Experience

• Associate’s or Bachelor’s degree in Business Administration, Engineering, or related field preferred.
• 2+ years of experience in a service coordinator, customer support, or inside sales role, preferably in industrial equipment, manufacturing, or machinery.
• Strong understanding of spare parts, technical documentation, and service workflows.
• Proficient in Microsoft Office (Excel, Outlook, Word) and ERP systems (e.g., Epicor).
• Experience with CRM tools (e.g., Salesforce).

Knowledge, Skills and Abilities

• Ability to communicate information and ideas so others will understand.
• Detail-oriented with a customer-first attitude and ability to prioritize in a fast-paced environment.
• Knowledge of principles and methods for showing, promoting and selling products and services.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques and production methods.
• Be an active listener-give full attention to what other people are saying, take time to understand the points being made and ask questions as appropriate.
• Talk to others to convey information effectively.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion or approaches to problems.
• Bring others together and try to reconcile differences.
• The ability to apply general rules to specific problems to produce answers that make sense.
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.