Sales and Service Supervisor

For more than 75 years, Heatherwood has been committed to building upscale residential rental communities, commercial properties, and luxury urban spaces. Our commitment to quality constructions, striking designs, and providing exemplary service, makes us one of the most highly regarded leaders in the industry. At Heatherwood, we believe our employees are our greatest resource in working towards a successful future, that’s why we invest in employee development and promotion from within. Additionally, we offer a competitive benefits package including health & dental, and vision insurance, 401(k), and paid PTO.

We are looking for a Sales and Service Supervisor to join our lease-up at our Lakeland location. The Sales & Service Supervisor is responsible for leasing apartments and assisting the Community Manager in maintaining and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals.

Responsibilities and Duties

• Assist in determining community sales goals.
• Help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes.
• Manage and convert prospect leads into leases and follow up with prospects.
• Professionally present and educate residents and prospective residents on layout, amenities, design, and features of the community and brand as well as the surrounding area/neighborhood; conduct tours as needed.
• Prepare and deliver renewal offers for residents, while meeting budgeted retention metrics.
• Address and resolve customer service concerns in a timely and professional manner; ensuring a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation, and/or monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community.
• Support residents during the move-in process; assist with lease renewals, move-out processing, and resident transfers.
• Call or visit competitive market communities to update market surveys and keep apprised of changing market conditions on a monthly basis.
• Oversee the delivery of various resident-oriented services (i.e., package pick­up/delivery, community newsletter, parking passes, guest parking passes).
• Plan and execute resident activities and events.
• Follow all applicable Heatherwood policies and procedures to ensure compliance with federal, state, and local laws and regulations, particularly those related to fair housing.
• Respond to property Management emails, calls, and in-person resident visits. 
• Execute competitive shopping (as needed)

Qualification

• Familiar with Yardi software.
• Awareness of Fair Housing regulations. 
• Detail Oriented and be able to follow through.
• Great customer service skills.
• Excellent written and verbal communication skills.
• Must have excellent Computer Skills.
• Must have excellent phone skills.
• Must be energetic and able to work with a team in a fast-paced, fun atmosphere

Education

• Bachelor's degree preferred
• High school diploma or equivalency (GED) required
• 3+ years of customer service or sales experience a must