Sales & Service Support Representative - No Cold Calling!

Description

American Metals: More Than a Job — A Legacy of Strength and Service 

At American Metals Supply, we're not just an HVAC company - we're a family.  As a 100% employee-owned business, we believe our people are our greatest asset. We’re seeking a Sales & Service Support Representative to be a critical part of our day-to-day operations. In this hands-on role, you’ll be on the front lines of our operation - assisting walk-in HVAC contractors and customers at the counter, taking orders over the phone, and supporting outside sales staff.  You will play a vital role in making sure our customers get the right products and the right service, all while representing the ownership-driven culture that makes American Metals Supply special.

Benefits Package:

• Outstanding Family Medical Benefits Package
• Substantial Stock Ownership Program
• Competitive Compensation Packages
• Paid Time Off (PTO) & 7 Paid Holidays Each Year
• Employer Sponsored Family Dental Insurance
• 401k and Roth 401k Investment Accounts
• Employer Sponsored Life & Disability Insurance

What You’ll Do:

• Assist HVAC contractors and customers at the sales counter with product selection, technical support, & order processing  
• Receive and process requests for quotations, orders, and lead times via phone, email, and app
• Support sales team by preparing quotes, processing orders, and coordinating deliveries
• Collaborate with sales team to address customer-related needs and provide exceptional service
• Coordinate with warehouse and logistics teams to ensure smooth order fulfillment 
• Develop and maintain strong product knowledge of HVAC parts, sheet metal, and related supplies 
• Participate in ongoing training and development opportunities to improve technical knowledge

Requirements

What We’re Looking For:

• Experience in HVAC, sheet metal, or industrial distribution is a strong plus 
• Strong customer service skills and a proactive, solutions-oriented mindset 
• Comfortable with phone, computer, and point-of-sale systems 
• Detail oriented with strong organizational and multitasking skills 
• Dependable team player who shows up and takes ownership & pride in their work 
• High school diploma or equivalent required

Since 1962, American Metals has stood as a dynamic leader in the wholesale distribution of sheet and coil steel, prefabricated duct and fittings, and a comprehensive line of HVACR products. We're not just a workplace - we're a powerhouse of employee-owners built on integrity, rooted in accountability, unwavering customer commitment, and shared success.  If you're passionate about delivering excellent service, thrive in a team environment, and want to be part of something bigger, we want to meet you. 

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