Sales & Service Technician

Sales & Service Technician

Job ID:  SALES012696

Job Title:  Sales & Service Technician

Location:  471-850 JOHNSTONVILLE DRIVE, #PO BOX 110, SUSANVILLE, CA 96130

Union:  IBEW 1245 - CBA 303

Hiring Manager:  Cody Urban

# of Openings:  1

Posting Dates:  3/5/25 - 3/19/25

Wage Range: $28.99 - $40.28 per hour

Frontier Communications is a billion-dollar company with seventy years of experience.  We are committed to bringing the next generation of communication services to rural areas and small and medium-sized towns and cities.  We are currently the largest municipal Wi-Fi operator in the country.

Frontier is looking for our technicians to engage and develop customer relationships and provide solutions to our customers through our products and services.  All of our employees are expected to be ambassadors of Frontier Communications within our communities.

Summary

Install and maintain inside wire for residential/business broadband (DSL/Video) service, Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS, Residential Gateways and DSL business class routers, along with the array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House). Requires the ability to use and understand automated Dispatch equipment (i.e., hand-held terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. Must be able to adapt to changes in the business to include; advances in technology, new skills, and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Frontier products and services during each customer contact.

General Duties

Communication

• Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner.
• Outside Plant Knowledge
• Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Utilize General Order 95/128/133 to ensure proper facility installation.
• Read and interpret Outside Plant drawings

PC Applications

• Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use Frontier’s internal programs and dispatch program to complete assignments.
• Products
• Support installs and repair company products and services.
• Responsible for promoting and selling the company’s products and services and participating in the company’s sales referral programs during their working hours.

Testing

• Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively.

Basic Employment Requirements

Education

• High School graduate or equivalent
• Must complete company provided broadband training, which includes full installations for DSL

Experience

• Five (5) years of experience in telecommunications installation and maintenance desired
• Must be able to complete full installations of broadband services (DSL)
• Basic telephony knowledge
• Must understand different PC operating support systems
• Must have knowledge of the following Radio Frequency attributes:
  • Fundamentals
  • Behaviors
  • Spread spectrum technologies
  • Network trouble diagnosis
  • Telecommunications wiring color-code competency
• Basic keyboard and software skills
• Previous experience in application of California General Orders 95 and 128

Preferred Experience/Knowledge:

• Basic splicing or telephone construction experience
• Certification/license requirements:
• Valid California driver’s license – Good Driving Record (Some Areas may require Class A driver’s license)
• Ability to pass/obtain Pole Climbing Certification

Physical Requirements: 

• Must be able to sit, bend, stoop, stand and walk (occasionally over uneven terrain) for extended periods
• Regularly lift, move or push 35 pounds
• Must be able to periodically move items up to 75 pounds
• Ability to climb wooden poles and various types of ladders

Environmental Factors

• (Ability to work in extreme heat/cold, at heights over 15 feet, 3rd shift):
  • Ability to work in temperature extremes ranging from –30° to +110° Fahrenheit
  • Ability to work in confined spaces, (i.e.: attics, crawl spaces, manholes, trenches)
  • Ability to work at heights up to 75 feet

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.