About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About your role
As a Sales Assist Representative, you'll be at the forefront of connecting our amazing customers with valuable and time-saving Rocket Lawyer products and services.
Your mission will be to effectively communicate with both individual customers as well as small businesses, forming lasting connections with potential clients. You'll not only assist customers in setting up their businesses but also provide expert guidance in brand protection and the legal realm.
How you will make a difference day to day
- Educate and assist customers during the evaluation and purchase process through outbound and inbound phone, email, and chat channels.
- Maintain a deep understanding of Rocket Lawyer’s product suite so you can effectively evaluate each customer’s unique needs and situation, educate, and offer all appropriate services.
- Conduct thorough discovery to understand each customer's needs and challenges, and effectively communicate and recommend Rocket Lawyer’s value and solutions.
- Help the customer understand the value of Rocket Lawyer services when presented with objections, and assist in finding the right solutions.
- Assist customers with the resolution of routine, non-technical account questions and issues.
- Drive loyalty and ensure an exceptional customer experience by promptly and efficiently resolving all customer issues and fulfilling requests.
- Establish strong rapport and build relationships with customers to foster loyalty and engagement.
- Consistently and accurately perform work in accordance with standard operating procedures and document all relevant details of customer interactions in our CRM.
- Deliver an exceptional customer experience that results in high customer delight and satisfaction.
What you’ll need
- Proven experience (2+yrs) in a support, retention, or sales role; preferably in a contact center environment.
- Excellent investigation and problem-solving abilities
- Proficient in sales techniques and strategies.
- Strong organizational and time management skills.
- Experience with CRM systems, Salesforce preferred.
- Excellent verbal and written communication skills.
- Extremely strong ethical values and professionalism.
- Detail-oriented and goal-driven.
- Bachelor’s degree preferred but not required.
Benefits & Perks
- Comprehensive health plans (including Medical, Dental, and Vision insurance for full-time employees)
- Accrued PTO
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401 (k) program with Company Match
- Fertility Assistance and Planning Options
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates.
Interview Process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
- Panel Interviews
- Final Interview
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
Hourly base pay of $18.00. This role is also eligible for performance-based incentive compensation.
Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.
$18 - $18 USD
By applying for this position, your data will be processed as per Rocket Lawyer .
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