Participate as part of a team to increase overall sales by recognizing and acting on opportunities. Perform administrative duties, assisting with the flow of communication throughout the Western Region. Maintain and grow existing customer relationships by providing exceptional customer service. Provide assistance to the sales team where needed, in all steps of the sales process, with the goal of helping sales and profits grow. Ability to work in a team to provide customer service. The worksite is a customer-facing showroom with customer walk-ins, thereby requiring physical employee coverage in the showroom.
▪ Fulfill customer needs by responding to incoming requests via phone calls, email, or walk-ins.
▪ Provide a positive showroom customer experience and coverage, presence on the show floor to help customers.
▪ Determine customer needs and prepare quotations within established guidelines.
▪ Negotiate with customers and vendors, finalize sales, and manage customer expectations.
▪ Follow-up with leads and customers to determine the status of open quotations.
▪ Order Entry - Process paperwork accurately and quickly to ensure terms and deadlines are being met.
▪ Update customers on order status by providing shipment notifications, tracking updates, and back-order status.
▪ Prevent and solve problems with customer orders.
▪ Update and maintain internal databases, including Excel spreadsheets, CRM, and order entry/accounting systems.
▪ General answering of phones and routing calls.
▪ Proactively contact existing customers via phone or email to maintain and grow long-term relationships.
▪ Log and perpetuate accurate records of communication with leads, customers, vendors, and other employees.
▪ Act as backup for key customer accounts when other team members are unavailable.
▪ Distribution of meeting minutes.
Requirements
Strong verbal and written communication skills.
Detail-oriented, organized, self-motivated, self-sufficient, reliable, and accountable.
Committed to accurate, thorough, and exemplary work.
Ability to manage multiple action items and requests.
Able to take ownership of potential issues before they become a problem and commit to follow-through until the issue is resolved.
Ability to establish and maintain professional working relationships with customers, vendors and co-workers.
Friendly, positive, enthusiastic, team player.
See challenges as an opportunity for growth.
Know what is possible – under promise and over-deliver.
Ability to work independently as well as part of a team.
Qualifications & Experience:
Familiarity and general understanding of entertainment lighting equipment.
Previous experience working in the entertainment industry.
Experience working in phone sales, and/or customer service.
General computer proficiency including Microsoft Office.
Experience with order fulfillment software and/or CRM software are a plus.
High School Diploma or equivalent, college preferred.
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