Sales Assistant - Soho Home Miami Beach House

The role…

Exciting new opportunity for an enthusiastic and customer focused individual, with a passion for homeware and interiors, to join the Soho Home retail team. There is a part-time sales position available in our Soho Home studio, inside the Miami Beach House. As a member of the team, you will be committed to providing professional customer service and outstanding product knowledge, while maintaining showroom standards & supporting our Interior Designer & Trade Consultant with appointments & general duties.

Main Duties

• Provide outstanding service that will create a positive experience for the customer and generate brand loyalty.


• Ensure guests are greeted and cared for when browsing or purchasing products from the studio.


• Provide detailed information about products and services offered throughout the store and online, as required.


• When products are not available, provide alternative options.


• Handle questions and/or concerns in a professional manner.


• Process purchases/returns via the point of sale and ordering system. Look up past orders and tracking, providing clarity and updates for existing purchases.


• Have a good understanding of the business to drive sales and maximize the potential of products in the retail space.


• Ensure the shop displays & back of house are fully stocked and that high standards of cleanliness are always maintained within the studio.


• Unbox inventory replenishment upon arrival.


• Execute monthly inventory of product to ensure quantities are accurate.


• Ensure the studio has sufficient supplies at all times (e.g. stationary, light bulbs, etc).


• Support the Interior Design & Trade Consultant by preparing for in person meetings.


• Provide weekly image updates to our UK based VM lead to ensure studio standards are consistently maintained.


• Remain aware of how specific products are selling to improve revenue and provide feedback to leadership.


• Source products from the back of house where required.


• Meet daily/weekly sales targets and inform leadership and finance teams via reports.

Required Skills/Qualifications

• Have proven experience in a similar role within a luxury retail environment.


• Deliver a high level of customer service.


• Communicate honestly, openly, and constructively.


• Have a creative flair and ability to speak to colors, styles, and design trends with confidence.


• Demonstrate flexibility and innovation, recognizing and reacting to the changing retail landscape.


• Able to work independently and as part of a team.


• Experience in furniture and lighting is preferred. POS experience is a plus.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.


• Must be able to work on your feet for at least 8 hours.


• Must be able to move, pull, carry, or lift at least 50 pounds.


• Occasionally kneel, bend, crouch and climb as required.