Sales Associate

About BodyFit Training (BFT)

BodyFit Training is one of the most exciting fitness brands in the world, with a science-based, comprehensive, and FUN method of building and maintaining muscle as part of an all-around fitness program. Strength and lean muscle are recognized today as the path to longer, richer, and healthier livingat all ages! BFT is a supportive community and group experience focused on strength training, full-body conditioning, agility, cardio, boxing, and more to help our members stay fit, motivated, and excited to see whats next.

Unlike other workouts focused mainly on high-intensity training and heavy cardio, BFT is designed to engage every energy system and muscle fiber type in all planes of movementthe way your body is meant to exercise! BFT coaching is superior, with hands-on fitness experts who create a personalized and supportive environment. Our diverse members each bring unique experiences, fitness goals, and motivationsand we help them succeed week after week, month after month, one amazing workout at a time!

Front Desk Associate Role Overview

Passionate about health and wellness? Want to play a key role in building a new fitness community in the Oakland area and help change peoples lives? Excited to use your customer service and operational skillsand build new onesto drive member happiness and retention? Want to join a fun, fast-paced, and energizing team?

The Front Desk Associate is a key member of our Operations team, working closely with the General Manager to provide a warm, welcoming environment that runs smoothly and creates a premium member (and prospective member) experience. Organized, methodical, positive, productive, and energized each day by building a fun business and community, the Front Desk Associate will:

• Manage front desk operations including check-in, heart rate monitor setup, retail sales, entering transactions in our POS/CRM, and keeping the sales area clean and tidy

• Support studio operations, laundry, and miscellaneous tasks as needed

• Assist with sales and retention activities, including discussing member goals, program pricing, encouraging members to train more, and making outbound lost sheep calls

Front Desk Associates are supported by company and studio resources, checklists, and leadership from the GM and owner.

As part of our energetic team, the Front Desk Associate brings active and positive leadership to all aspects of daily interactions with members, prospects, and staff. Success metrics are clear and aligned with studio operations, member satisfaction, and retention. Additional pluses include the ability to support social media content creation and holding a fitness certification.

Successful Candidates

• Have a passion for functional fitness and for improving members lives

• Demonstrate exceptional communication skillsconnecting with prospects fitness goals, listening, showing empathy, and clearly presenting BFTs value proposition

• Thrive in a fast-paced, entrepreneurial environment with multiple demands and deadlines

• Show initiative while knowing when to seek input or collaborate; use data to make decisions independently

• Are professional, punctual, and reliable, with strong attention to detail and follow-through

• Communicate openly and transparently to build trust, managing resources and confidential information with care

• Are goal-driven, self-motivated, and able to work effectively with a variety of personalities and work styles

Essential Job Duties

• Organize and manage the front desk to create amazing first impressions, welcome members and prospects, answer questions, listen for feedback, and explain our value proposition

• Assist the GM with operational tasks and look for ways to streamline and improve processes and checklists

Qualifications

• Excellent communication skills and ability to work well on a team

• Passion for fitness and helping others achieve their goals; strong desire to learn the $24 billion high-growth boutique fitness industry and grow with the business

• 2-year degree suggested (4-year preferred) to demonstrate organizational skills, self-direction, follow-through, and communication ability

• Minimum of customer service-related work experience; fitness industry experience a strong plus

• Proficiency in Google Suite and other office technology; ability to learn new systems; familiar with Facebook and Instagram

• Nationally recognized PT certification a strong plus; current CPR/AED certification preferred

Compensation & Benefits

• Competitive hourly pay: $18/hour, based on experience and skill set

• Flexible schedule: 1220 hours per week

• Paid volunteer time and sick time

• Eligible for company 401(k)

• Fun, team-oriented work environment, including staff and member social events

• Complimentary training in all aspects of fitness studio management

• Career growth opportunities within BodyFit Training and 10 Xponential Fitness brands across 48 states