Sales Associate

Job Title: Sales Associate - Permanent

Department: Bering Sea Office Supply

Location: Dutch Harbor, AK

Employment Type: Full-time, non-exempt

Reports to: Sales and Marketing Manager

About OptimERA:

OptimERA is a fast-paced company expanding already diverse offerings to support commercial vessels and their crews who brave the harsh waters of the Pacific Northwest. Many of our customers are bound for the demanding environment of Alaska, and supporting these operations requires a team willing to put in hard work, engage with their community, and take pride in the results of their combined efforts. We thrive on each other’s passions and hard work ethic, and continue to surround ourselves with those who can support this team through collegiality and discourse. The optimal candidate will be unafraid to speak their mind, ready to challenge the status quo, and always looking for ways to improve the current “best practices”. As the world of technology continually adapts, so must we. 

Purpose of Position: The Sales Associate’s responsibilities include working closely with customers to determine their needs, answering their questions about our products and recommend the right solutions, or directing them to the appropriate team member internally. A qualified candidate should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, staying up-to-date with product features and maintaining our store’s visual appearance in high standards is critical.

Ultimately, the duties of a sales associate are to achieve excellent customer service, while striving to meet and maintain the stores’ sales goals.

Position's Customer(s): Retail sales customer’s, retail vendors, freight handlers, wireless and mobile customers.

Key Responsibilities:

• Opening/Closing Procedures - 5% 
  
  
  
  • Prepare store and sales floor for daily operations. Verify proper POS operation and preparation and appropriate resources for daily operations. Close POS and reconcile daily sales for deposits as assigned.
  
  
  
  


• Daily Sales - 70% 
  
  
  
  • Oversee daily sales operations. Assist customers with inventory related questions, take specialized orders and maintain shelf inventory. Process daily sales invoices and invoice payments as assigned.
  
  
  
  


•  Inventory -10%
  
  
  
  • Work closely with the Sales manager to maintain proper inventory levels and adjust inventory in response to customer demand and sales trends. Receive stock from vendors and mail carriers. Price inventory and distribute to sales floor or overstock locations as directed.
  
  
  
  


• Cleaning - 5%
  
  
  
  • Perform daily cleaning task as needed to maintain a sanitary and customer friendly and safe work environment. May include, but is not limited to, light restroom cleaning, sweeping, vacuuming and seasonal snow removal and ice melt application.
  
  
  
  


•  Clerical - 10%
  
  
  
  • Update current customer information and enter new customers into POS and business templates. Manage promotional materials as directed. Create routine re-order lists and special orders as assigned. Maintain work related e-mail account and work-related correspondence with supervisor.
  
  
  • Possible delivery and mail runs to support operations as needed.
  
  
  
  


• Full time expectations
  
  
  
  • Comply with safety regulations, industry standards, and company policies.
  
  
  • Support other action programs guided by OpimERA’s strategic roadmap when needed.
    
  
  
  
  

Qualifications and Skills: (We encourage all interested applicants to apply)

Sales Associates should be proficient in the following tasks:

• Basic understanding of sale principals and customer service practices

• Verbal and written proficiency in English


• Exceptional communication and interpersonal skills, capable of engaging staff, vendors, customers, and other stakeholders.


• Customer-focused mindset with a drive for results and continuous improvement.


• Safety-conscious and well-versed in electrical safety requirements.


• Basic accounting skills


• Basic computer/electronic skills
  
  
  
  • E-mail
  
  
  • Web Browsing
  
  
  • Cellular Phones
  
  
  • Cellular Data/Wireless protocols
  
  
  • Printing and scanning of Documents
  
  
  
  


• Knowledgeable of the following or similar software is recommended
  
  
  
  • Microsoft Excel
  
  
  • Microsoft Word
  
  
  • Acrobat Adobe (PDF)
  
  
  
  


• Basic Web browsing and troubleshooting.


•  Familiar with Home/Office Electronics is a plus.
  
  
  
  • Interfacing technologies (USB, HDMI, etc.)
  
  
  • Technology trends
  
  
  • Setup and Menus
  
  
  
  


• Availability to work flexible shifts

Years of Experience required to meet minimum qualifications:

• Minimum of 1 year in retail Sales or equivalent field is recommended.

Level of Education required to meet minimum qualifications: 

• High School diploma or GED recommended.

Certifications Required: none

Position Reports to: Sales and Marketing Director

Number of Direct Reports (if applicable):   N/A

Company Culture:

OptimERA Marine values technical excellence, customer satisfaction, teamwork, and innovation. We foster a collaborative, professional, and safety-oriented environment where employees are empowered to lead and improve service delivery.

Physical Requirements: Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions.  Clarity of vision to see near, mid-range, and color.  Ability to utilize a computer monitor throughout the course of a normal workday, perform repetitive keyboarding activities and operate general office equipment.  Must have the ability to communicate orally, both in person and over the telephone. Ability to lift and carry up to (50) lbs. and work in cramped spaces. Balance sufficient for occasional use of a step ladder. Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties.  Visual and auditory acuity necessary to operate equipment and identify color-coding.  Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.)  Strength, dexterity, and coordination sufficient to perform job duties.)      

Working Conditions: Mostly office/warehouse environments but may require work to be performed out of office for Promotion task, mail collection and bank deposits/transfers.

Driving Requirements: Must have valid driver’s license, or equivalent transportation means for scheduled hours.

Hours: Seasonal and off-season hours – Monday thru Sunday 9:00am to 7:00 PM, Hours are subject to change and weekly scheduling. We are open to working around scheduling limitations and needs where possible.  

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not intended to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Other duties will be assigned as they pertain to the nature of the position and industry.

All part Time-employees are at-will employees. Hours will be available on an as-needed basis. No guarantee of hours, benefits or future Full-time employment are made through the employment as a part-time employee.

All full-time employees are subject to a 6 months probationary period and can be terminated at any point during this time. Employees who remain in employment after the 6 months probationary period shall be eligible for all benefits offered to full time employees.

Equal Opportunity Employer:

**OptimERA Holding Inc. will not discriminate against applicants, apprenticeship applicants, or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR  ARE A PERSON 40 YEARS OLD OR OLDER.