Sales Associate

Our Brand

At Foppe Ace Hardware, our mission is to go the extra mile for our customers and build a team that has the same attitude! We are a locally owned and operated business founded in 2004. We strive to make an impact in the community by helping our neighbors and business customers with their projects while working in a fast-paced and fun environment.

Position Summary

The primary responsibility for all positions with Foppe Ace Hardware is to WOW Every Customer Every Time and uphold the Core Values as determined by the management team.  Floor associates are responsible for engaging the customer, determining their needs

and projecting requirements. 

Essential Duties and Responsibilities

● Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: 

Keep clean, organized and fully stocked.

● Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life”

attitude. Move with a sense of urgency while paying attention to the details.

● Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share

ideas for improvement with management.

● Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.

● Restock merchandise displays as needed, watch end caps and side wings.

● Handle special orders for all non-stock items.  It always takes two associates to

say “No.”  Never tell a customer no without checking with a floor manager, assistant manager or store manager.

● Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.  Excellent customer service and interaction prevent shoplifting.

● Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.

● When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your

department.  Walk up and down the main aisles to be sure customers are being assisted in all departments.  Avoid personal conversations with co-workers on the floor.

● Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as

you encounter them.

● Demonstrate the WOW process

● Actively participate in store communication and initiatives (e.g., Electronic Communication, Communication Board, Daily

Huddle, store contests, etc.)

● Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.

● Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.

● Always be polite and attentive to customers.  Make eye contact and smile.  Do not avoid customers.

● Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.

● Maintain awareness of all promotions and advertisement so you can tell customers about special sales.

● Always wear your radio and headset in order to effectively communicate with other associates or management.

● Respond to Customer Coordinator questions as needed.

● Assist customers with large or heavy items as needed.

● Offer customers a red basket for their shopping use.

● Assist in the training and development of peers

Required Knowledge, Skills and Abilities

● Able to communicate professionally with customers and team members

● Skilled at providing prompt, friendly and attentive customer service

● Strong organizational skills with a passion for details

● Willing to learn all areas of the store and help train others

● Proven track record of being a team player

● Knowledge and experience of various departments is strongly desired.

● A continuous pattern of regular and prompt attendance is required.

● Availability must be flexible including evenings, weekends and holidays.

● Bilingual (Spanish) verbal and written communication skills strongly preferred

Physical Requirements

The minimum physical requirements for this position include:

● Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

● Move and handle merchandise up to 60 pounds, and fixtures throughout the store, which entails lifting and perform all

functions as set forth.

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

Foppe Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

Pay, Benefits, and Perks:

• Paid time off
• Health Insurance
• Simple IRA with Company Match
• Employee discounts on product
• Free uniform shirts, vests, and more

Click through and start your journey with us now!

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

Supplemental pay

• Other

Benefits

• Paid time off
• Health insurance
• Employee discount
• 401(k) matching
• Paid training