Sales Associate

Job Description

Reports to: Store Management
Position Overview

The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

Customer Experience

- Greets customers immediately upon entering the store with a smile and sincere non-business like greeting

- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code

- Creates a sparkling clean and organized environment by maintaining store standards and cleanliness

- Provides customers with current relevant information about the product

- Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness

- Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database

- Sincerely thanks all customers for shopping as they exit the store

Cooperation & Dependability

- Satisfactorily completes all duties as assigned by management

- Is punctual and adheres to designated work schedule

- Is flexible and works well with peers and management to accomplish duties

- Demonstrates a sense of urgency to maintain visual standards within their assigned zone

- Follows GUESS Policies and Procedures 100%

- Performs housekeeping duties as required

Miscellaneous Responsibilities

- Participates in and attends all store meetings and other related functions

- Represents a positive attitude toward the merchandise and the company

- Participates in all inventories

- Assumes and completes other duties as assigned by store management

- Some heavy lifting in excess of 30 pounds

- Scheduled shifts may require standing for a minimum of eight hours
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