About Us
Black Swan Hearth & Gift is under new ownership by the employees who’ve been making it happen for years. We stepped up because we love this business and see big opportunities to grow. With two retail showrooms, we specialize in fireplaces, stoves, and home décor, helping customers design warm, stylish spaces backed by expert installation and service.
Joining us now means being part of the next chapter, where there’s room to grow, learn, and take on real responsibility.
The Role
We’re looking for a Sales Associate who’s motivated, personable, and curious to learn. This is not just a sales job, it’s about design, problem-solving, and helping customers choose a fireplace that will actually work in their home.
You’ll get hands-on with customer plans, measurements, and installation details, while also developing communication and sales skills. If you like the idea of learning a mix of technical know-how and customer service, this is a great career path.
What You’ll Do
- Welcome customers and guide them through our showroom experience
- Learn to review dimensions, floor plans, and installation manuals to confirm products will fit a customer’s home
- Prepare accurate estimates and explain options clearly
- Recommend accessories, upgrades, and service packages
- Keep up with promotions and product knowledge (we’ll train you)
- Use our CRM system to manage leads, track sales, and build long-term relationships
- Work closely with our installers and service team so projects go smoothly
What We’re Looking For
- A people person with strong communication skills
- Curious and willing to learn the technical side of fireplaces and installations
- Organized and able to manage details for multiple customers
- Tech-comfortable (email, CRM, POS—we’ll train you on specifics)
- Previous sales or home improvement experience is great, but not required if you’re motivated
- High school diploma (or equivalent)
- Willing to work Saturdays (we’re always closed Sundays!)
Why You’ll Love Working Here
- Be part of a supportive, employee-owned team that’s growing
- Learn real technical and business skills you can build a career on
- Growth opportunities into other departments, estimating, design, installation support, service coordination, even marketing
- Competitive pay + sales incentives
- Employee discounts on hearth and home products (yes, that dream firepit could be yours!)
- Every day is different, no cookie-cutter retail here
Home is Where the Hearth is.
Black Swan Fireside Hearth & Home is a full service heating appliance and home décor store.
Black Swan first opened its doors as a small stove shop in 1979 and has continued to grow ever since. In 2006, it expanded and created a beautiful new showroom to fit its expanding product line. Now, Black Swan has expanded to two locations, the original location in Newtown and a second location in New Milford. It has increased its product line to include not only standard gas and wood heating appliances, but alternative heating appliances, such as electric and pellet stoves. It carries a variety of products including alternative heating appliances, fireplace accessories, grills, home décor, and gifts. It also sells, ships, and installs stove parts.
Salary :
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