Sales Call Center

Advantage Auto Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks! If you are looking for an opportunity with excellent career growth, then join our team and help us grow to the next level! 

This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail.

Responsibilities

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  Follow Scripts and guidelines on all inbound and outbound calls

  
  


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  Ensure that all calls presented are answered promptly and professionally

  
  


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  Develop proficiency with all features of the BDC CRM software by verifying all information entered into BDC software is consistent and accurate

  
  


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  Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance

  
  


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  Ensure that all outbound calls such as (not limited to) No Show, Confirmations, Marketing follow up and Task list calls are made in a timely and effective manner

  
  


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  Ensure that the appointments are set consistent with policy/evenly distributed and set for the appropriate date and times

  
  


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  Perform other duties as assigned

  
  


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  Maintain a professional code of conduct at all times

  
  

Requirements

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  Dealership experience is a plus, but strong customer service experience is our top priority

  
  


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  Must be flexible for nights and weekends, including mandatory Saturdays

  
  


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  Positive and hardworking personality

  
  


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  Excellent follow-up skills and attention to detail

  
  


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  Strong computer and CRM skills

  
  


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  Ability to work in a team setting

  
  

Benefits

• Medical, dental, vision insurance


• Vacation/holiday pay – when eligible


• Opportunities for advancement


• Paid Training


• 5 Day Work Week with mandatory Saturdays


• Compensation: $20.00 per hour, paid weekly

About the Company

Advantage Auto Group is committed to creating an amazing work environment for our employees because we know our team is our greatest asset! Over the years, our employees have helped us earn numerous awards and exclusive industry benchmarks. Located in Naperville, IL, we are dedicated to providing excellent career growth opportunities and a supportive team environment.