Sales Chat Representative / Customer Service Representative - Start Now

We are seeking a highly skilled and motivated Sales Chat Representative / Customer Service Representative to join our team at Huntley - Group. As a member of our customer service team, you will be responsible for providing exceptional support to our customers via chat, email, and phone. Your primary goal will be to resolve customer inquiries and concerns in a timely and professional manner while ensuring a positive customer experience.

Responsibilities:

Respond promptly and efficiently to customer inquiries via chat, email, and phone
Resolve customer complaints and issues in a fair and courteous manner
Provide accurate information about our products and services to customers
Identify and escalate priority issues to the appropriate internal teams
Document all customer interactions and resolutions in our database
Collaborate with cross-functional teams to ensure efficient issue resolution
Participate in training and development programs to improve knowledge and skills
Meet performance metrics such as first response time, resolution rate, and customer satisfaction scores
Requirements & Qualifications:

High school diploma or equivalent required; college degree preferred
Proven customer service or sales experience in a call centre environment
Excellent communication and problem-solving skills
Strong attention to detail and organisational abilities
Ability to work independently and in a fast-paced, dynamic environment
Proficiency in computer software and technology, including CRM systems
Availability to work flexible hours, including evenings, weekends, and holidays
Bilingual (English and Spanish) speaking skills a plus
Veterans are encouraged to apply
Benefits Package:

Competitive hourly wage + bonuses
Comprehensive health insurance coverage (medical, dental, vision)
Generous paid time off policy
Flexible scheduling and remote work options
Professional development opportunities
Employee discount program
Access to employee assistance program
401(k) retirement savings plan
A fun and diverse work culture that values work-life balance
EEO Statement:
Huntley - Group is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We encourage applications from candidates of all backgrounds and perspectives.

How to Apply:
If you have a passion for delivering excellent customer service and are looking for a challenging and rewarding career, please submit your application, including your resume and cover letter . We look forward to hearing from you