Sales Concierge

Brief:

The BMW Sales Concierge will focus on providing and maintaining high customer satisfaction and ensuring excellent service standards, while also providing administrative assistance, as needed. 

Detailed Responsibilities:     

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  Welcome customers with a warm and sincere greetings, answering any inquiries and directing to Client Advisors for scheduled appointments

  
  


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  Answers phone call in a professional and courteous manner and route calls accordingly.

  
  


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  Assists with other related clerical duties such as photocopying, faxing, and filing.

  
  


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  Acts as a liason between the Sales and Billing Departments.

  
  


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  Handle all customer payment and credit transactions.

  
  


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  Receives cash, checks, and credit card payments from customers and records the amount received in an accurate manner.

  
  


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  Records transactions on daily settlement sheets and verifies against cash-on-hand.

  
  


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  Perform other duties as assigned by supervisor/manager.

  
  

Qualifications:

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  Must be able to stand, sit and mobilize through various dealership work areas (sometimes for extended periods)

  
  


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  Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups

  
  


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  Must have skills in handling and counting cash accurately

  
  


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  Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management

  
  


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  Must demonstrate sufficient computer literacy

  
  


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  Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards

  
  

Required Education and Experience:

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  High School Diploma or equivalent.

  
  


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  Two to three years' previous experience.

  
  

Benefits:

• Competitive Salary


• Medical


• Dental


• Vision


• 401(k) plus Match


• Commuter Benefits


• Paid Time Off and Paid Holidays


• Ongoing training to help you grow


• Employee lease program

Other Duties:

Please note this job description is not cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement:

BMW of Manhattan, Inc. provides equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the before mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by BMW of Manhattan, Inc.