Sales Consultant

• 
  

  Present, educate, and sell merchandise to customers while addressing customer needs with exceptional phone etiquette.  Answer all incoming calls/chats promptly and professionally in a fast paced, high volume environment. 

  
  


• 
  

  Utilize salesmanship techniques for closing sales; build rapport, qualify customers, handle rebuttals and overcome objection. 

  
  


• 
  

  Follow up with customers by creating sales leads. 

  
  


• 
  

  Navigate through multifunctional CPU interface systems like; ZenDesk, NetSuite, BoldChat, 3CX dashboard, third party distributors, Slack Channels, inventory spreadsheets, calculation devices and vendor websites in an efficient manner.   

  
  


• 
  

  Properly enter customer information into necessary programs to ensure successful product delivery.  Examine, analyze and document relevant details to ensure accurate data entry. 

  
  

• 
  

  Establish, develop and maintain positive business and customer relationships.  Perform cost-benefit and needs analysis while meeting customers’ needs during vehicle fitment. 

  
  


• 
  

  Identify the best line of communication, both verbally and written, to effectively convey problematic issues or solutions to customers, vendors, or team members. 

  
  


• 
  

  Read and understand individual KPI Reports that track closing percentage, number of chats & amp calls and salesman discounts. 

  
  


• 
  

  Continuously improve skills, knowledge and technical acumen in vehicle and truck knowledge through vendor training, product classes, Real Truck University (RTU) training courses and product proficiency testing.  Study competitors pricing, inventory, warranty, return policy, and customer service. 

  
  

QUALIFICATIONS & REQUIREMENTS 

Education and Experience 

• 
  

  High School Diploma or GED equivalent is required. 

  
  


• 
  

  0-3 years of experience in a customer service capacity is required. 

  
  


• 
  

  Sales experience in the automotive industry is preferred. 

  
  

Required Licenses 

• 
  

  None. 

  
  

Skills and Abilities 

• 
  

  Ability to exhibit strategies, skills and methods used in selling or promoting products during customer’s inquiry. 

  
  


• 
  

  Exhibit the ability to effectively upsell and cross sell company products after closing the sale.  

  
  


• 
  

  Ability to multitask effectively and proficiently. 

  
  


• 
  

  Ability to be mentored through coaching, training, constructive criticism or counseling.      

  
  


• 
  

  Demonstrated proficiency with multilateral computer systems and technology. 

  
  

• 
  

  Ability to resolve conflict with ease and compassion. 

  
  


• 
  

  Flexible schedule with the availability to work weekends and holidays. 

  
  

About Real Truck  

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, Real Truck’s 5,000+ associates operate from 78 facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 850 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships. For more information, visit www.realtruck.com.   

Pay and Benefits: 

• RealTruck offers competitive pay and the opportunity for an annual increase, based on job performance.


• Comprehensive medical, dental, and vision health insurance with FSA/HSA options


• A 401k savings program with a company match to plan and save for your retirement.


• 10 paid holidays and paid time off to ensure time with your family and a work/life balance.


• Educational assistance to continue college or pursue other skills and further your career.


• Discounts on great RealTruck products for you, your family, and friends


• We reward great talent referring great talent with our Employee Referral Bonus program.


• We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.