SALES COORDINATOR

Description

ABOUT US   

MATTEO LLC was founded in 1995 to create simple sheets from the world’s very best home textiles.  MATTEO’s philosophy is deeply rooted in the desire to awaken the spirit of American manufacturing by fashioning sewn textiles made in the United States. Our company culture is focused on innovative and creative designs. Please visit us at https://matteola.com/ to learn more about our company and home textile products. 

Responsibilities

• Assist storefront customers and finalize transactions with Shopify POS devices.
• Must be willing to familiarize themselves with all of our product types, including fabrics, colors, items, sizes, etc.
• Communicate and follow up with customers via our Customer Service platform, email, and phone.
• Help clean and maintain store shelves in a neat and orderly fashion. 
• Should be actively involved and fully dedicated during our high-intensity sales periods, ensuring smooth execution and consistent support throughout the duration of the events.
• Help coordinate fabric swatches program to provide customers with the appropriate fabric samples.
• Eager to work on-site and actively engage with customers and other team members.
• Monitor and maintain store inventory counts and inform the appropriate team members when items are out of stock.
• Conduct cycle counts and update store inventory on our inventory management platform as needed.
• Provide support to additional departments as needed (e.g., assisting during our quarterly inventory counts or during heavy shipping periods).
• Maintain a clean and welcoming environment throughout the store.
• Devise new processes or refine existing ones to optimize our operations.

Requirements

• Excellent Computer and IT skills 
• Proper phone etiquette is required
• Must be able to communicate fluently in both English and Spanish 
• Strong organizational skills and attention to detail are required
• Prior related-industry experience is welcomed but not required 

Compensation 

• $25 per hour (non-exempt), depending on experience 
• Quarterly Performance Bonus 
• Paid Vacation  
• Annual Performance Review 

Work Hours  

• Tuesday through Saturday 9:30 AM - 6:00 PM