Sales Counselor

Position Summary:

Responsible for leasing apartments and achieving move in goals. Maintains a positive image of the community with referral sources, residents, and staff personnel. Reports to the Sales and Marketing Director.  

Essential Functions:

• Schedule, organize and conduct tours with prospective resident of senior providers for assisted living and memory care 
• Meet all expectations of meaningful contacts, leases and occupancy 
• Responds and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately 
• Maintain a good working relationship with residents, families and professional providers of care   
• Maintains a working knowledge of all software programs 
• Manage move ins and move outs to achieve maximum revenue 
• Treat each inquiry with value 
• Meet all expectations of occupancy and budget 
• Keeps Sales Director and or Executive Director informed of all sales activity daily 
• Maintains Hot Board and census board 
• Assist in development and execution of community events 
• Communicates any special needs of the incoming resident to the appropriate personnel 
• Keeps informed of all trends, developments, concepts and techniques in his/her field that affect product 
• Understand the need of the senior and the aging process  
• Maintain and work an active, meaningful waitlist 
• The ability to work in a safe and alert manner 
• The ability to take ownership for associate’s safety and the safety of the residents 
• Must disclose any medication that might impair associate’s ability to perform the job safely or competently.  

Non-Essential Functions:

• Leads by example exhibiting the CORE Values through servant leadership 
• Encourages teamwork and promotes company philosophy 
• Attends required community meetings and participates Life Enrichment activities when able 
• Completes all required courses in adherence with HRA University  
• Is prompt and able to perform the required duties of the position on a regular, predictable basis 
• Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent  
• Becomes familiar and understands the steps for fire evacuation 
• All associates are responsible for maintaining a safe and secure environment for all community residents

Qualifications/Skills/Educational Requirements:

• Bachelor degree from a four-year college or university. Or one to two years’ experience and or training, or equivalent of education and experience.   
• Previous sales/admission experience in senior living 
• Strong communication skills 
• Understand, comply with and promote all rules and regulations regarding resident’s rights 
• Promote positive relationships with residents, visitors, and community staff, to include presenting and professional appearance 

Background Screening Requirement

In all Florida Companies, this position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information regarding the Clearinghouse, disqualifying offenses, and exemption procedures, please visit: https://info.flclearinghouse.com