Sales Counselor - Residential Living

Lutheran Life Villages is seeking a motivated, relationship-driven individual for our Sales Counselor position at the LLV South Anthony Blvd Residential Living campus. This person will help prospective residents and their families explore the benefits of our vibrant senior living communities.

This full-time position is ideal for a sales professional who enjoys building connections, guiding important decisions, and making a meaningful impact in the lives of older adults.

LLV benefits include: Medical, Dental and Vision insurances, generous PTO accruals, paid holidays, 403b retirement savings plan with company match, education assistance, frequent campus events, and more!

WHAT YOU'LL DO:

• Actively generate and follow up on leads through various channels, including in-person tours, phone calls, email outreach, marketing campaigns, and walk-in inquiries.


• Educate and inform prospects on our unique community as a protective umbrella of living for seniors; focusing more on lifestyle rather than product; understand traditional and advanced deposit structure and benefits.


• Receive calls and inquiries from prospective members, their families, and their advisors; provide information, answer questions, overcome objections and close sales.


• Interview and review records of prospective members for approval; paperwork includes applications, contracts, financial reports, lead tracking, and sales reports.


• Review levels of care needed by prospective members with both the prospect and Residential Living Community team to determine the best fit within LLV.


• Prepare and review sales, leads, and activity reports.


• Collaborate with the Residential Living Community team and track RSVPS, make reminder phone calls, and attend Residential and Assisted Living Community informational, sales, and lifestyle events.


• Responsible for meeting sales goals, expenses, and established sales budget.


• Initiate and maintain contact with prospective members, referral sources, and others.


• Partner with outside consultants for any programs and training required.


• Maintain accurate lead tracking, sales activity reports, occupancy forecasts, and


• other performance metrics.


• Learn LLV services to offer the full continuum of care & cross train to cover teammates while out on leave/PTO.


• Coordinate with all LLV campuses to provide service solutions for prospects.


• Display behavior that supports LLV’s mission, vision, values, and policies; consistently perform position responsibilities in a professional and ethical manner.


• Protect confidential information of clients, team members, residents, and vendors.


• Perform various related essential duties as required by the VP of Sales and Marketing


• Complete all other duties as assigned.

WHO YOU ARE:

Education:

High school diploma and some vocational or college course work in business, marketing or a related field required.

Experience:

Minimum of three (3) years of related experience (a bachelor’s degree in marketing, social sciences, business, or a related field may be substituted for two (2) years’ experience). Previous experience in a lifestyle focused retirement community preferred but not required. Previous sales experience strongly preferred.

Why Join Us?

At Lutheran Life Villages, we bring our core values of Leadership, Impact, Friendship, and Excellence (LIFE) into every part of our work. Here, you’ll find the opportunity to contribute to an organization dedicated to providing exceptional care for seniors while fostering a supportive, collaborative environment for its staff. Our commitment to Leadership means empowering our team members to grow personally and professionally, inspiring others by example. We’re passionate about making a meaningful Impact in the lives of our residents and nurturing relationships built on Friendship and compassion. By pursuing Excellence in all we do, our employees share our mission to deliver outstanding care.

As a valued member of the LLV team, we’re committed to helping you thrive. Join us on a purposeful journey where your career and compassion come together!

About Lutheran Life Villages

For over 90 years, Lutheran Life Villages has provided compassionate, spiritually connected care to seniors. Founded as the “Oak Street Home” in Kendallville in 1931, we have grown into multiple thriving senior communities across Northeast Indiana. While much has evolved, our mission to serve seniors remains steadfast, and as we continue to expand, we are dedicated to enhancing the lives of our residents, staff, and community.

Lutheran Life Villages offers a range of services for seniors, including assisted living, independent senior apartments, long-term care, memory care, memory care assisted living, and short-term rehabilitation across six campuses. Proud to be an Employer of Choice with a team of over 600 employees, we also serve as a Provider of Choice for more than 520 residents. Guided by Christ’s love, we serve individuals and their caregivers with compassion and a commitment to independence, wellness, and spiritual life.

Lutheran Life Villages is an Equal Employment Opportunity Employer (EEO) that does not discriminate on the basis of race, religion, age, gender or any status protected by federal, state or local laws. All employment decisions are based on qualifications, merit, competence, and performance.