SALES COUNSELOR - SAT - Positive Work Culture

GENERAL DESCRIPTION/PURPOSE

The primary responsibility of a Sales Counselor is to facilitate the sale of new homes, using a structured sales process. Representing HMH with professionalism, and have our mission and values incorporated into all aspects of the Sales Counselor’s responsibilities. Previous experience as a New Home Sales Counselor is required.

What You Do

• Meet monthly sales budget, set per community based on traffic, etc.
• Greet customers and present the HMH G.U.E.S.T.S. sales process. Register 100% of prospects.
• Represent HMH with professionalism, and incorporate our mission and values into all aspects of responsibilities.
• Maintain models and sales offices to HMH standards, and report on same.
• Complete follow-up calls and letters per the criteria for KOVA software.
• Pre-qualify buyers before writing a purchase agreement.
• Prepare and complete (with accuracy) the contract and documents and turn in for review within 24 hours.
• Assist in scheduling the loan application and follow-up with buyer’s responsibilities for gaining loan approval.
• Schedule buyer appointments, and uphold the integrity of the contract by holding the buyer accountable for all deadlines and process dates.
• Report community competition information and count signs on the sign route on a monthly basis, or as requested by manager.
• Weekly and monthly realtor follow-up calls and visits.

Competencies Necessary for Success

• Accountability
• Collaboration/Team Work
• Communications
• Continuous Learning and Self Development
• Customer Service
• Embraces Differences
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity

What We Offer

• Collaborative Culture.
• Career Growth Opportunities.
• Business Culture founded in honesty and integrity. We care about our people.
• Strive for high impact outcomes driven by a culture built on respect, trust, and transparency.
• Results driven by accountability, consistency, predictability, and efficiency.
• Listening to needs and concerns of our internal and external customers as we work together delivering high quality homes.

Bachelor’s degree (B.A.) from four-year college or university desired. Previous experience as a New Home Sales Counselor necessary.

Licenses, Certifications, Other Requirements:

Valid Texas Driver’s License, Personal Insurance Liability Policy with Limits of 100/100/100. Must pass yearly DMV background check and provide renewal auto insurance certificate.

Physical Requirements

Sales Counselors’ duties will be performed in HMH communities at models and sales centers. The position requires regular visits to homes under construction to present to prospects. Physical requirements may include, standing, sitting, walking, lifting to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Sales Counselors work a 5-day per week schedule, including weekends to be determined by the Area Sales Manager. Attendance is required for sales meetings and training meetings. Holiday, personal, vacation and sick days are posted in the HMH employee handbook (specific to Sales Counselors).