Sales Desk Representative

We are seeking two detail-oriented and proactive professionals to support our sales and engineering teams. This role is responsible for structuring quotes, managing pricing, RFPs, and ensuring all sales opportunities align with business, legal, and system requirements. As a key liaison in the sales process, the Sales Desk Representative ensures accurate, data-driven pricing and smooth order progression. 

This position plays a critical role in managing the quote-to-order process, generating timely and accurate quotes across our services catalog, processing orders, and supporting the sales team to drive customer satisfaction and operational efficiency. 

Looking to fill 2 positions in Boise, ID and/or SLC, UT.

Key Responsibilities:

• Generate Quotes: Utilize systems and processes to prepare and deliver accurate, competitive quotes for internet, voice, fiber, and advanced partner solutions, aligning with sales team requests. Collaborate with the sales team to ensure timely and precise quoting based on solution requirements. 
• Order Processing: Process orders from internal teams and advanced services partners. Initiate post-signature orders to handoff to Service Delivery and Customer Experience teams. 
• Follow-Up: Proactively track and follow up on quotes, assist in converting leads to wins, and maintain accurate records in the CRM/CE system. Provide regular updates to the Sales Desk Manager. 
• Compliance: Ensure all quotes align with company policies, pricing standards, and telecom regulations. Collaborate with Finance to resolve pricing discrepancies. 
• Sales, “Deal,” Desk: Manage escalated pricing approvals, generate legal contract documents, and oversee DocuSign CLM workflows and approvals. 
• Product/Systems Knowledge: Ability and desire to quickly learn and retain understanding of the company’s suite of services. Ability and desire to quickly learn and retain understanding of the company’s systems. 

Candidate Qualities: 

Positive Attitude:

• Brings energy and optimism to interactions. 
• Comfortable with change and can adjust to different team personalities and needs. 
• Thrive in a dynamic, shifting priority environment. 

Initiative:  

• Work effectively with minimal supervision, demonstrating strong initiative, time management, and the ability to prioritize tasks independently while maintaining high-quality outcomes. 
• Look for ways to improve processes and experiences on their own. 
• Anticipate what the team might need or ask for next. 
• Offers solutions or information before the team has to request it. 
• Follow through on commitments to the team. 

Problem-Solving/ Ownership Mentality: 

• Recognizes patterns or early warning signs of potential problems. 
• Quickly identify issues and find practical, focused solutions. 
• Think critically and remain calm under pressure. 
• Treat any issues as your own responsibility until fully resolved. 
• Follow up without being prompted and ensure closure is complete. 
• Act quickly to prevent escalation or dissatisfaction. 

Effective Communication:/Continuous Improvement  

• Ability to clearly convey information both verbally and in writing, actively listen and adapt tone and language to each interaction.  
• Suggest improvements to tools, workflows, and provide constructive, topic-oriented feedback to leadership. 

Patience:  

• Handle difficult or repetitive situations without frustration.  
• Give the team the time they need to explain their concerns. 

Knowlege: 

Familiarity with telecommunications and IT products and Services like internet, voice, data and NetSuite a plus, but not required.  

Education and Years of Experience: 

• Associates degree or equivalent work experience 
• 2+ years in customer experience and/or sales support role