Sales Development Associate

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.  

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

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A Brief Overview

The Sales Development Associate (SDA) is an entry-level role designed to build foundational knowledge in sales, customer engagement, building materials, and operational processes within US LBM. This role supports inside sales activities, participates in structured training, and works cross‑functionally to develop strong consultative selling skills and product expertise. The SDA serves as an important contributor to customer service excellence and long-term relationship development.

What you will do

• Develop strong product knowledge, including features, pricing, competitive positioning, and building material applications.
• Support inside sales activities: quoting, order coordination, CRM updates, and customer follow-up.
• Participate in ride-alongs and client meetings to build consultative selling and relationship skills.
• Collaborate with design teams to understand project specs, blueprint reading, and material take-offs.
• Complete structured sales training (prospecting, objection handling, account management fundamentals).
• Identify new customer opportunities and assist with outreach and territory development.
• Analyze customer needs and recommend appropriate product solutions.
• Learn load building, delivery processes, inventory management, and operational workflows.
• Utilize systems including Bistrack, Insights Platform, Revenue Roadmap, and other US LBM tools for quoting and reporting.
• Build foundational knowledge of customer service standards and long-term relationship management.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree preferred.

Experience Qualifications

• Prior experience in sales, customer service, or building materials is helpful but not required.

Skills and Abilities

• Strong communication and interpersonal skills.
• Willingness to learn building materials and construction applications.
• Ability to learn technical product information and apply it in customer conversations.
• Detail‑oriented with strong organizational and follow‑up skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficiency with Microsoft Office; experience with CRM or ERP systems is a plus.

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Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.