Sales Development Representative

POSITION SUMMARY 

As a Business Development Representative, you will have the unique opportunity to build our company’s brand and customer loyalty while assisting our company in expanding our customer base. Your core responsibilities include identifying, researching, prospecting, and creating new qualified opportunities that align with UpKeep’s value proposition. You’ll partner with Territory Managers to develop strategic account plans, generate a strong pipeline of deal flow from outbound prospecting and serve as a key contributor in developing UpKeep’s outbound channels.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Expand our pipeline of qualified opportunities and build relationships by opening sales conversations with prospects who align with UpKeep’s ideal customer profile


• Manage and maintain a pipeline of interested prospects, while strategically partnering with Territory Managers to create and run playbooks for winning prioritized accounts


• Create account plans by conducting research and synthesizing information and other materials that reflect a comprehensive understanding of UpKeep’s customers’ needs and how UpKeep delivers value


• Drive Outbound prospecting via cold calling, email, sales sequences and nurture campaigns


• Efficiently determine a prospect’s interest in our product and initially screen for needs


• Engage with prospects over email, phone, and other strategic networking channels to qualify and set appointments for Territory Managers


• Meet or exceed strategic goals and committed targets by engaging with qualified leads and enabling the next step in the sales cycle


• Participate in/travel to industry events to meet with potential clients in-person


• Perform regular follow-up calls or emails and facilitate communication with existing customers to ensure their satisfaction and identify new potential needs.


• Update and maintain CRM database (Salesforce.com)

EXPERIENCE  

• 2+ years of outbound B2B software / SaaS sales experience

KNOWLEDGE 

• Outbound sales experience; the ability to self-generate leads through various strategies to supplement the sales pipeline.


• Experience interacting with director-level executives and up


• Salesforce.com or a similar modern CRM tool a plus


• High level of energy, drive, enthusiasm, initiative, commitment, and professionalism


• Passion for technology and a desire to make a major impact at a high-growth startup


• Results-oriented individual who is excited by the prospect of fueling our company's continued growth and success, possessing a "can-do" attitude and relentless in pursuing goals and solving problems

DESIRED BEHAVIORS 

• Receptive to change – is flexible. Seeks and adopts improved approaches and processes. 


• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance. 


• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary. 


• Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.  

• Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.  


• Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.  


• Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.   


• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.  


• Act as a good citizen of UpKeep.     

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.