Sales Engineer - EP Americas

1. Participates in sales activities including but not limited to telephone and video contacts, trade seminars and shows, product demonstrations/evaluations, and customer seminars

2. Provides follow-up efforts on leads generated from marketing, trade shows, or other market means in collaboration with the outside sales teams

3. Creates, logs, and updates planned activities, contacts, design support, quotes, follow-up on project coordination and documents in CRM, Salesforce.com (SFDC)

3. Provides technical support to the outside sales groups

4. Based on information obtained from the customer or outside sales team, calculates and determines hardware needs, builds BOM and quote

5. When a service intervention is required, calculate and quote the necessary activities

6. Ensures all data on the design, installation and problem is known to the service team prior to the planned intervention

7. In case of discrepancy between quoted and performed activities or used materials ensures that an updated order is received or credit note is processed

8. Follows-up on quotations by email, telephone and video contact in collaboration with the outside sales teams

9. Collaborate with the customer and Fike applications and service teams to create customer drawings and provide project coordination

10. Maintains an understanding of all applicable standards and guidelines (for example: ATEX)

11. Ensures Fike is providing the highest level of “customer first” value in order to position as preferred supplier/partner – OTD, quality, technical support, product application, and customer return on investment

Subject Matter Understanding. Analytical. Computer Applications. Project Management. Critical Thinking. Teamwork. Problem Solving. Initiative. Detail Oriented. Time Management. Initiative. Independent Judgement. Effective verbal and written communication. Time Management. Customer focused.

While performing the duties of this job, the employee is regularly required to walk, talk, hear, see, sit, and use hands

REQUIRED: Bachelor’s degree in a technical discipline or an equivalent combination of education and experience in a technical, sales, or marketing field. Ability to read and understand technical (electrical and mechanical) drawings and customer and industry standards. Ability to understand customer applications and problems, gather relevant data, analyze and draw conclusions. Ability to share knowledge across multiple teams. Proficient PC skills, especially in SFDC and Google G-Suite.

PREFERRED: Two or more years’ experience in inside sales, engineering, explosion protection, fire protection or related industries. Proficient with Microsoft Office. Knowledge of AutoCAD and/or 3D modelling tools. Knowledge of additional European languages.