Sales Experience Guide - Japanese Bilingual (Vacation Ownership)

Presentation Support

• Direct guest questions regarding product information and ownership to a licensed MVC Team Leader.
• Establish trust with all guests during your time with them to build on-going rapport.
• Discover the vacation and travel needs of prospective owners through a series of strategically layered questions/discussion and utilize the information to help a Team Leader customize guest presentations.
• Practice the duties required of this role.
• Continue to help sales executives develop and improve the sales executives’ presentation scripts.
• Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc.).
• If a purchase is made, follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitate the use of our Vacation Ownership Advisor(s) team.
• Use, demonstrate, and/or coordinate virtual tour software on electronic devices, e.g., iPad, for guests.

Providing Service to Others

• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information, unless those inquiries are ownership/product, pricing/purchase or contract related, in which event direct those questions to a licensed associate.
• If providing a business card to guests, the card must describe the Experience Guide as unlicensed and refer the guest to a licensed associate for inquiries that are ownership, pricing, or contract related.
• Leverage resources for providing service to Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

• Manage time effectively to punctually attend daily team meetings, training sessions, and guest appointments.
• Demonstrate total understanding of the culture and processes of the organization.
• Assure complete and accurate representation to guests.
• Improve presentation approach through self-critique, practice, and lessons from the feedback provided by others.
• Formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
• Participate in formal training sessions offered by management team.
• Assist in the development and mentoring other MVC Associates as requested.
• Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
• Perform other duties as assigned consistent with the scope of this role.
• This position requires regular, on-site, in-person presence and interaction with guests. Physical presence on-site is an essential function of this role.
• Understand and abide by state and federal regulations around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc.).

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.