Sales Manager

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

This property-based position is responsible for generating conference group business from both local and national markets, with a strong focus on revenue maximization, strategic market development, and the effective administration of assigned responsibilities. This Manager would oversee the SMERF (Social, Sports, Military/Government/Education/Religious and Fraternal) Market segments as well as solicits and manage the property’s Business Transient accounts. The role requires disciplined execution through thoughtful delegation, sound judgment, and a high level of personal attention to detail.

Job Description

DUTIES AND RESPONSIBILITIES:

• Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, solicitation activities as assigned, digital marketing, direct referrals, prospecting, etc.) to maximize revenues to meet/exceed goals.
• Prepare and execute proposition proposals, sales contracts and payment methods to prospective clients
• Create and distribute effective internal and external communication (written and verbal).
• Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
• Develop and continually enhance relationships with key local businesses and travel industry accounts.
• Maintain accurate, legible records and files consistent with established automated or manual sales system.
• Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Other contacts as needed (Professional organizations, community groups)
• Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings.
• Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
• Perform other duties as assigned.
• May serve as “lobby ambassador” as required.

• Qualifications and Requirements

  High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. A minimum of one year Sales experience in a similar operation.  Prior experience within a four-star hotel brand preferred.  Degree in hospitality management is a plus.  Related degree preferred. Must speak fluent English.  Other languages preferred.

  This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Other:
• Communication skills utilize a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Ability to utilize computer software and hardware required.    Ability to easily maneuver on computer keyboard required.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivational and organizational abilities are used often.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• May be required to work nights, weekends, and/or holidays

Additional Job Information/Anticipated

Pay Range

N/A

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.