JOB PURPOSE:
The Sales Manager will be responsible for driving room sales, events, and corporate business,
building strong client relationships, and promoting the hotel’s products and services to achieve
revenue targets.
KEY DUTIES AND RESPONSIBILITIES:
1. Identify, develop, and maintain corporate, travel agent, and walk -in clientele to
increase hotel revenue.
2. Promote and sell hotel products including accommodation, conferencing, events, food
and beverage services.
3. Conduct sales calls, site inspections, and client visits to prospective and existing
customers.
4. Prepare and follow up on quotations, contracts, and proposals in line with hotel pricing
policies.
5. Meet or exceed monthly and annual sales targets.
6. Maintain accurate client records, sales reports, and forecasts.
7. Build and maintain strong relationships with travel agents, corporate clients, tour
operators, and event planners.
8. Attend networking events, trade fairs, and promotional activities as required.
9. Monitor market trends, competitor activities, and customer feedback.
10. Collaborate with operations, reservations, and finance teams to ensure smooth service
delivery and customer satisfaction.
11. Handle client inquiries and complaints professionally and ensure timely resolution.
12. Ensure compliance with hotel policies, brand standards, and ethical sales practices.
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