Sales Manager, Watches & Fine Jewelry, 5th Ave Flagship

Sales Manager, Watches & Fine Jewelry, 5th Ave Flagship

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About The Role:

CHANEL is looking for a Sales Manager for the 5th Ave Watches & Fine Jewelry (WFJ) Flagship.  The role will be based in New York and report to the Boutique Director for the 5th Ave WFJ Flagship.  This position will serve as a key brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will be responsible for driving the overall business of our Flagship through managing a seasoned team of salespeople, coaching, and equipping the Boutique Director with critical business knowledge.

What Impact You Can Create at CHANEL:

• Drive scale and grow WFJ business across all segments (Watches/Fine Jewelry/High Jewelry), through the 5th Ave WFJ sales team.  Engage neighboring Fashion and WFJ partners to reach strong growth ambition.  Deliver on business driving KPIs around recruitment, retention, conversion, data capture, etc.  Develop strategies to increase sales and achieve goals.
• Drive successful WFJ events and activations by leading the team in identifying high potential clients and supporting curated client outreach and follow-up.  
• Coach and inspire the team to deliver an exceptional client experience for all clients at all times enabled by meaningful leadership presence on the selling floor. 
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Provide initial and frequent ongoing training and development for all team members, including Chanel savoir faire, sales techniques and service delivery.
• Drive all aspects of the WFJ business, including analysis, reporting, assortment planning, and partnership with Home Office teams.
• Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned.

You Are Energized By:

• The history and heritage of The House of CHANEL
• Building collaborative partnerships and relationships  
• Fostering a meaningful client experience centered around inclusion and connection  
• Being comfortable in the middle of complexity and ambiguity
• Creativity and innovation by testing, learning, and taking new risks 
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

• Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
• Minimum 5 years of related experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

What Skills You Will Learn:

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• The anticipated base salary range for this position is 90,000 through 121,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.