Sales Operations Coordinator

ABOUT US

G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications

Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognized for the breadth of their acousto-optic, electro-optic, crystal-optic, fiber optic, and precision optic products. G&H is recognized as the preferred source for OEMs in the life sciences, industrial, and aerospace and defense industries, with a history of quality and excellence that dates back over seventy-five years.

LOCATION

Keene, New Hampshire 

100% on site

ROLE

The Sales Operations Coordinator will be responsible for the customer purchase orders/contracts and billing. Maintaining a knowledge of processes and price proposals to track all customer requests while working with the appropriate departments to meet a successful resolution for our customers. Our ideal candidate has exceptional organizational skills and a deep knowledge of customer service best practices.

RESPONSIBILITIES & PERFORMANCE MEASURES

· Enter and track customer orders into the database(s) and update reports accordingly

· Create and update customer profiles and representations and certifications (reps & certs), obtaining & processing credit applications and maintaining back-up files.

· Review, complete and obtain signatures on Non-Disclosure Agreements (NDAs)

· Interface with customers regarding approval to move forward with production, customer Supplied Material (CSM) if applicable, the status of their orders, to obtain their shipping preferences and/or relay the tracking information for their product after it is ready for shipment. Then update the database(s) accordingly.

· Provide updates to customers on custom & pre-engineered production jobs

· Preparation and maintenance of electronic filing systems for data, drawings and pricing for pre-engineered and custom lens assemblies. 

· Manage the review and compliance of US Government representations and certifications (reps & certs), to include SAM Registration and Certification.

· Manage stock code set up, specs, pricing, export classification, lead time, warehouse and revision level validation. 

· Complete due diligence on all new international inquiries/customers for ITAR/EAR compliance, complete export compliance documentation

· Coordinate availability, execute and monitor company loaner equipment opportunities with customers including maintaining a running list of loaned equipment and repeat borrowers for the sales team’s visibility. 

· Manage communication with support from Quality department on returns, corrective actions, warranty & service rework, customer updates and quotes for non-covered services.

· Work closely with the Controller to standardize database data entry fields, improve inputs and ensure accurate information is entered.

· The responsibility of every employee is to promote and display the G&H values: Customer focus, Integrity, Action, Unity, and Precision.  Our Values 

· Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality

· Working positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.

QUALIFICATIONS & SKILLS

· Bachelor’s degree in business, science, engineering or equivalent education gained through work experience.

· 2-3 years of related Sales or Customer Service experience.

· Microsoft Office experience required.

· Experience in operating in a customer facing role with good organizational skills.

· Knowledge of ITAR/EAR Regulations is a plus.

ADDITIONAL NOTES

This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by their line manager.

The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.