Sales Operations Specialist

The Sales Operations Specialist will be responsible for supporting Sales across all business segments in our International and Domestic Sales group by assisting in effectively serving current and potential customers. This role is responsible for serving as a Subject Matter Expert in relationship management and for ongoing oversight of the daily needs of both the customer and the sales team related to the order-to-cash process. The candidate will also have ad-hoc responsibilities for improving processes and metrics across the company to drive business line results. The Sales Operations Specialist will work closely with sales, operations, legal, and finance. This position is an in-office position in Needham, MA.

Responsibilities:

• Support throughout sales processes: pre-order, order processing, and post-order documents
• Issue quotations for hardware and software
• Send out shipping information and delegate onboarding tasks
• Generate sales reports
• Process hardware and software orders
• Complete shipping damage claims
• Responsible for sales requests
• CRM (Salesforce.com) administration. Provide end-user support for CRM – incumbent will provide day-to-day support for end-user questions on sales force automation, and training
• Work to improve the data quality in CRM continually
• Assist in arranging international shipping (custom documentation & manufacturer pick up)
• Other duties as assigned

•  Prospective candidates should have demonstrated commitment to customer satisfaction through a track record of respecting and caring for customers
• Ability to communicate clearly and professionally, both verbally and in writing
• Able to communicate technical information to non-technical people
• Strong decision-making and analytical abilities
• A technical aptitude and willingness to learn and understand various software programs, and how Bigbelly hardware and software works
• Excellent organizational skills with the ability to work independently and on multiple tasks
• Proficient with Microsoft Office applications
• Flexible; willing and able to change directions, priorities, and processes as needed
• Able to work independently and as part of a team
• 2+ years of experience in a customer support role
• Bachelor’s degree