Job Title:
Sales Operations Specialist
Department:
Sales
Reports to:
Associate Director of Sales Operations
Work Location:
In-Person
Pay Range:
$65,000
Position Type and Expected Hours of Work:
Full-Time, Monday-Friday, 40 hours/week
About Elucent Medical:
Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.
Job Summary:
The Sales Operations Specialist plays a key role in supporting the day-to-day operations of our sales organization within a growing medical device company. This role supports the full customer lifecycle, from account setup through renewals, and helps keep sales data and processes accurate, organized, and efficient. The ideal candidate is highly analytical, detail-oriented, and excels at building strong internal and external relationships to support sales productivity and operational efficiency.
Supervisory Responsibilities:
None.
Job Responsibilities:
- Set up and maintain new customer accounts in the CRM and ERP systems, keeping records complete and consistent across both.
- Prepare service warranty renewal quotes and track upcoming expirations, so renewals happen on time.
- Prepare and manage account documentation.
- Keep sales data in Salesforce accurate and up to date through regular review, updates, and cleanup.
- Help create standard reports and pull data for the sales team and leadership.
- Demonstrate advanced problem-solving skills along with the ability to handle complex situations.
- Work closely with customer support, area directors, and surgical account manager teams and be equally responsible for maintaining and improving the customer experience process.
- Work closely with Senior Sales Operations & Salesforce Administrator on capital quote approvals and provide guidance on pricing and approval requirements.
- Serve as a subject matter expert for the sales organization in relation to sales cycle systems and processes.
- Be a cornerstone within the organization in unifying field and internal resources and personnel to maximize opportunity and excellence.
- Understand and develop strong comprehension of the devices and products we manufacture.
Qualifications
Education and Experience:
- Salesforce reports & dashboard creation/management experience required
- Salesforce Administrator experience highly preferred
- Bachelor’s degree (BA) highly preferred
- 3+ years of sales operations experience highly preferred
- ERP system experience preferred
- Contract management experience preferred
Required Skills/Abilities:
- Strong attention to detail required
- Strong communication skills and ability to work effectively with others
- Self-starter who has experience with developing and improving sales and customer processes
- Experience with sales forecasting and projects
- Ability to manage contracts and quotes, such as document creation, service expirations, renewals and more
Physical Requirements / Work Conditions:
- This position operates in a professional office setting
- Standard business hours, Monday through Friday
- Ability to lift up to 15 pounds, occasionally
- Minimal travel required, if any (e.g., for team meetings, trainings, or conferences)
Elucent Medical Benefits, Culture and Work Environment
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
401(k)
401(k) matching (4%)
Dental insurance
Health insurance
Vision insurance
Paid Holidays
Paid Vacation Days
Paid Sick Days
Short Term Disability
Long Term Disability
Life Insurance
Pet Insurance
Employee Assistance Programs
Affirmative Action / EEO Statement
Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Work Authorization: Candidates must be legally authorized to work in the United States for any employer. Elucent Medical does not provide visa sponsorship or assume sponsorship of employment visas now or in the future.
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