Sales Operations Specialist - Business Aviation (MRO)

POSITION SUMMARY

Company Overview: Embraer is a leading provider of business aviation services, specializing in maintenance, repair, and overhaul (MRO) solutions. We are committed to delivering exceptional service and innovative solutions to our clients.

Job Description: We are seeking a highly motivated and experienced Sales Operations Specialist to join our team. The ideal candidate will have a strong background in business aviation, with specific expertise in MRO quoting, maintenance planning, and aircraft modifications.

JOB RESPONSIBILITIES

• Develop and manage MRO quotes for clients, ensuring accuracy and competitiveness.
• Collaborate with maintenance planning teams to ensure seamless integration of sales and operational activities.
• Analyze market trends and customer needs to identify new business opportunities.
• Maintain and update CRM systems with relevant client and project information.
• Provide exceptional customer service and support to clients throughout the sales process.
• Prepare and present sales reports and forecasts to senior management.
• Develop and manage quotes for aircraft modifications, ensuring all regulatory and client requirements are met.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• Bachelor's degree in business, Aviation Management, or a related field.

Experience:

• Minimum of 3-5 years of experience in sales operations within the business aviation industry.
• Proven experience in MRO quoting, maintenance planning, and aircraft modifications.

Knowledge, Skills & Abilities:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software, and Microsoft Office Suite, and Quantum ERP.
• Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments.
• Excellent written and verbal communication skills.
• Excellent organizational and interpersonal skills.
• Self-motivated and ability to work without direct and immediate supervision.

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values.
• Adherence to company Compliance policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strives for continuous improvement to processes and procedures.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.

Embraer is an equal opportunity employer.