Sales Operations Support and Logistics Coordinator

• Support senior sales team members throughout the sales process.
• Serve as a liaison between merchandisers and clients; manage or maintain full visibility of all client communications, being cc’d on all correspondence regardless of who leads the communication.
• Maintain a structured overview of:       
  •  All quotes sent to clients from merchandisers and MSA offices.
  • All active styles and projects associated with each client.
  • Quotation sheets—prepared independently and/or in collaboration with merchandisers.
  • Ongoing quote follow-ups.
  • Development projects, ensuring timely sample deliveries, and consistent client updates.
• Purchase Order follow-up, including tracking of all production stages: Pre-Production samples, approvals, key deadlines, and on-time deliveries.

Logistics Coordination

• Manage DDP (Delivered Duty Paid) shipments from Asia and Africa to U.S. clients.
• Request and consolidate freight and duty quotes from freight forwarders to respond promptly to shipping cost inquiries.
• Oversee shipment movement from the country of origin (COO) to the final delivery location, ensuring transparency and accuracy.
• Provide clients with regular updates regarding shipping progress and timelines.

• Excellent organizational skills, including thorough record-keeping and structured document management.
• Strong communication skills, both internal (with merchandisers, freight forwarders) and external (with clients), including professional email correspondence.
• High attention to detail with an ability to manage multiple moving parts and timelines.
• Proactive mindset with the ability to take initiative and solve problems independently.
• A strong service orientation with a commitment to supporting both internal teams and client needs.
• Proficiency in Microsoft Office (especially Excel); familiarity with CRM or ERP systems is a plus.
• Prior experience in a similar role is preferred.
• Bachelor’s Degree or equivalent experience.

• None