Sales Process & Support Coordinator

Hourly Rate: $20.62

DESCRIPTION/JOB SUMMARY

Support sales operations by resolving quote and order issues, managing new account inquiries, and ensuring efficient processes while partnering internal teams to support customer service initiatives and drive continuous process improvement

RESPONSIBILITIES/DUTIES

•Collaborate with internal teams to resolve quote, order, and fulfillment issues and implement effective solutions 

•Work independently on assigned projects and initiatives 

•Provide backup support for the Customer Solutions Coordinator 

•Manage new account inquiries for capital products and parts accounts 

•Track marketing asset inventory, obtain vendor quotes, and process internal orders using Oracle iProcurement 

•Review, analyze, and report on Voice of Customer (VOC) feedback 

•Maintain data feed spreadsheets for new product launches, discontinuations, and product updates 

•Process demo product orders in support of new product launches 

•Support order and quote testing for product launches, discontinuations, and system enhancements 

•Maintain and update dealer locator information for Pride, BAJA Mobility, and Rascal by Mega Motion 

•Process invoices for extended warranties and protection plans for Pride and Baja Mobility products 

•Review submissions and initiate IT support tickets through resolution 

•Provide backup support to the Sales Process & Support Manager to ensure successful product launches 

•Support and implement monthly MAP updates within the PQ365 application 

•Train and support team members on ordering and quoting processes within company systems

•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management 

•Complete the annual CTPAT Security Training 

•Focus on continuous improvement, and consistently demonstrate good business judgment 

•Work effectively with all Pride departments to exceed internal and external expectations 

•Assist with organization and cleaning of work area, keeping aisles and walkways clear at all times 

•Pride retains the discretion to modify duties and/or assign other duties as necessary 

REQUIRED SKILLS

•Must be a team player, friendly, detail-oriented, and honest

Must have the ability to:

•Multi-task, problem-solve, and prioritize in a fast-paced working environment 

Must have: 

•Relentless drive to achieve advancement and continuous improvement

•A willingness to learn and/or adapt to new work methods

•Basic working knowledge of Microsoft Office Word and Excel

•Excellent web navigation skills

•Excellent verbal and written communication skills 

PREFERRED SKILLS

•Advanced working knowledge of Microsoft Office Excel preferred

REQUIRED EXPERIENCE

•At least 2 years in sales operations, customer support, order processing or a related role supporting cross-functional business operations

PREFERRED EXPERIENCE

•At least 4 years in sales operations, customer support, order processing or a related role supporting cross-functional business operations preferred

•Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

•High School Diploma or GED 

REQUIRED QUALIFICATIONS

•Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

•This job description is not intended to be all-inclusive

•In exceptional circumstances, some of the physical requirements 

of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.  Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.