Sales Product Specialist

About the Company

Harr Motor Group is the leading automotive dealership based in Worcester, Massachusetts. With over 80 years of experience in the industry, we pride ourselves on delivering exceptional customer service and offering a wide selection of high-quality vehicles. As a member of our team, you will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Harr Motor Group is a commission-free dealership, and as such, salespeople are not incentivized to sell a more expensive vehicle than is necessary to meet the customer's needs. Our pay plan is based on the number of vehicles sold rather than the price, so we look for customer service driven candidates who are creative problem solvers and take instructions well.  

Why Work For Harr

• 40-45 hour work week


• Dedicated in-house trainer


• Stable family-owned business


• 2 weeks paid vacation to start


• Childcare reimbursement


• College scholarship for employee's children


• Medical/Dental/401(k) benefits


• Paid training


• Compensation: Salary + Bonus (avg $50-60k annually, with upper tier pay plans at $100k+)

Description of the Role

Harr Motor Group is seeking a motivated and detail-oriented individual to join our team as a Product Specialist. As a Product Specialist, you will play a key role in assisting customers with their questions and concerns, and providing them with the necessary information to make informed purchasing decisions. This is an excellent opportunity for someone who has a passion for customer service and problem solving. 

Training

Experience in the industry is neither expected nor needed. While experience in a previous customer service or sales position is beneficial, Harr Motor Group provides a 45 day paid training period that familiarizes trainees with the product, the sales process, and the necessary paperwork. Those with prior experience can test out of certain areas of the program in order to reach the sales floor faster, with training designed to give both our candidates and our customers their very best chance at success. 

Responsibilities

• Engage with customers in a professional and friendly manner to understand their automotive needs and preferences


• Provide detailed information about various vehicles in our inventory, including features, specifications, and pricing


• Assist customers in test driving different vehicles and addressing any questions or concerns they may have


• Collaborate with the sales team to deliver exceptional customer service and meet sales targets


• Maintain up-to-date knowledge of our product offerings and industry trends


• Coordinate with the finance department to assist customers with their financing requirements

Requirements

• Prior experience in a customer service or sales role preferred


• Excellent communication and interpersonal skills


• Open to learning new information daily, and applying lessons in live situations


• Ability to work in a fast-paced and dynamic environment


• Detail-oriented with good organizational skills


• Familiarity with CRM systems ideal but not required

Harr Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.