Sales Program Platform Specialist

Sales Program Platform Specialist

Classification
Exempt

Reports to
Sales Program Strategy Manager

JOB DESCRIPTION

Summary/Objective
The Sales Program Platform Specialist is responsible for the day‑to‑day management, optimization, and support of our sales gamification and incentive platform. This role ensures the platform is running smoothly, users are supported effectively, and sales programs are executed accurately and on time. The specialist acts as the primary point of contact for platform questions, issue resolution, and continuous improvement, working closely with sales, operations, and technology partners.

This role is ideal for someone who is detail‑oriented, analytical, and customer‑focused, with an interest in sales programs, systems, and performance improvement.

Essential Functions

Platform Management & Administration 

• Manage and administer the sales gamification and incentive platform, ensuring accuracy, reliability, and alignment with sales programs
• Configure programs, challenges, leaderboards, scoring rules, and rewards within the platform
• Monitor platform performance, data integrity, and user activity to ensure optimal functionality
• Perform routine audits and validations to identify and resolve discrepancies

User Support & Training

• Serve as the primary support resource for platform users, responding to questions and troubleshooting issues
• Research, diagnose, and resolve platform issues independently or in partnership with vendors/BI
• Create and maintain user documentation, FAQs, and training materials• Support onboarding and ongoing education for new and existing users

Issue Research & Problem Resolution

• Investigate reported issues by reviewing system data, configurations, and workflows
• Identify root causes and recommend solutions or process improvements
• Track recurring issues and collaborate on long‑term fixes to reduce support volume
• Escalate complex issues when necessary and follow through to resolution

Program Support & Reporting

• Support sales program launches, updates, and changes by ensuring accurate platform setup
• Assist with reporting and analysis related to participant engagement, performance, and adoption
• Validate results and outputs to ensure programs are executed as designed
• Partner with stakeholders to ensure program goals are supported by platform capabilities

Continuous Improvement

• Identify opportunities to improve platform usability, processes, and user experience
• Stay informed on platform features, updates, and industry best practices
• Provide feedback and recommendations

Competencies

• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
• Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment.

Physical Demands
Must be able to sit for long periods.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. though some work will be required outside of the normal working schedule.

Travel
0 – 10% travel

Required Education and Experience

1. 4-year degree
2. Experience with sales gamification, incentive, or performance management platforms
3. Background in sales enablement, sales operations, or performance analytics
4. Experience working with vendors or third‑party technology partners
5. A bachelor's degree in analytical-based field, organizational performance or behavioral economics preferred 

Preferred Education and Experience

1. 2+ years of experience in sales operations, sales programs, systems administration, or a related role
2. Experience supporting users in a technical or system‑based environment
3. Strong analytical and problem‑solving skills with the ability to research issues independently
4. High attention to detail and ability to manage multiple priorities simultaneously
5. Excellent written and verbal communication skills
6. Proficiency with spreadsheets, reporting tools, and data validation

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

• Customer‑focused and service‑oriented
• Comfortable working with systems, data, and processes
• Strong organizational and time‑management skills
• Ability to translate technical information into user‑friendly guidance
• Proactive mindset with a focus on continuous improvement

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.