Sales Representative

Duties & Responsibilities:

• Sells and delivers a minimum number of vehicles per month.


• Writes complete sales orders and processes paperwork in accordance with dealership policies.


• Utilizes dealership CRM to manage leads and follow-up.


• Attending sales meetings and training courses as requested by sales manager.


• Keeps up to date on new products and STARS/FORD UNIVERSITY training.


• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.


• Follow the 10 steps to the sale.


• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.)


• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.


• Follows up on all post-delivery items, tag/title work, 'we-owes' and special request to be sure that all customer expectations are met.


• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.


• Maintain professional appearance.


• Provides all clients with the highest level of customer experience and satisfaction.


• Strive for harmony and teamwork within the department and with all other departments.

Job Qualifications: