Extremely fun and interesting Hormones and Wellness Practice is looking for a bright, fun and energetic person to be a Patient Liaison.
The Patient Liaison is a key position in the practice. The role has three basic functions; handle newly assigned leads, work with patients on non-medical issues that arise for existing patients and work to retain existing patients. Our goal is for each patient to feel like they are supported and well taken care of at every stage of their involvement with the clinic. The Patient Liaison’s ability to do their job effectively is the key to ensuring our goals are met and exceeded.
The practice focuses on Hormonal Health for Women and Men of all ages. Other areas of focus include Sexual Wellness, Nutrition, Peptides, General Wellness, Supplements, Platelet Rich Plasma, injectable cosmetics, including Botox and Fillers and, aesthetic procedures.
Compensation is $40,000 base salary plus commission, based on gross revenue. Our patients are on monthly membership plans so the revenue is compounded. In addition to our consistent revenue from hormones we are rapidly expanding our aesthetic offerings. There is tremendous opportunity for growth for a nurturing, detailed, organized sales person that believes in educating and supporting patients toward their extraordinary health!
A Patient Liaison must bring their best to work every day. Following are the skills are expected:
- 5 years of sales experience, medical sales is a nice to have but not required
- Proven experience in meeting and exceeding sales goals
- Excellent time management skills
- Superior creativity in solving sales issues
- Experienced and knowledgeable with CRM software, Keap preferred.
- Preferably some Experience and knowledgeable with an EMR
- Embody and exemplify the core values of the company; Patient Centric, Excellence, Integrity, Coachable, Responsible, Team Player, Creative, and Fun!
- Highly effective in executing plans and insuring goals are met or adjusted.
- Exhibits exceptional customer service skills and telephone etiquette.
- Excellent communication skills
- Excellent writing skills
- Exceptionally organized with superior task management skills
- Comfortable and effective in disagreeable situations and able to handle disgruntled patients
- Be someone who believes in and lives a healthy lifestyle
Previous Sales Experience required
Experience in the Health Care Industry a PLUS!
A Patient Liaison is expected to perform the tasks listed in three categories:
Working with New Patients to the Practice:
- Work any new assigned lead provided by the Director of Patient Services
- Stay in close contact with the new lead from the initial contact through the first 90 days of their time in a program/a la carte engagement.
- Maintain proper lead data in the CRM used by the practice
- Work with new patients to get them into the best program for them
- Upsell other services to patient as needed
- Be a full support to the patient through their first year
- Work with the marketing team to optimize and maximize marketing campaigns
- Participate as one of the internal Social Media contact and handle social media incoming messages
Working with Existing Patient Non-Medical Issues:
- Work with assigned patients on any non-medical issues including, but not limited to:
- Financial
- Program Related
- Office Experience
- General Non-Medical Questions
Retention of Existing Patients:
- Work with assigned patients on ways to delight and retain existing patients including, but not limited to:
- Events
- Emails
- Gifts
- Bday and Anniversary Cards
- Frequent Check Ins
- Work with Director of Patient Services to come up with new and creative retention programs
Additional Responsibilities:
- Complies with all HIPPA, OSHA, State and Federal regulations and standards as trained.
- Ensures and maintains strict patient confidentiality.
- Follows universal precautions to protect self, patient and provider.
- Informs General Manager of any expressed or perceived patient conflict immediately.
- Clocks in and out per training, daily.
- Adheres to the daily lunch schedule and notifies the General Manager of issues that arise which preclude keeping the schedule in a timely manner.
- Attends all required office meetings unless otherwise and previously excused.
- Attends and promote office events as they occur.
- All other duties as assigned or requested by the General Manager, COO, or Founding Provider.
Salary :
No CV Required
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