Sales Specialist

Responsibilities

• Conduct outbound calls to existing and targeted consumers
  
• Perform cross -sell and up -sell activities through direct and indirect sales (vouchers, loyalty programs, referrals, etc.)
  
• Use lead forms to close open sales requests
  
• Provide proactive customer service and ensure the best customer experience
  
• Educate consumers about new product categories
  
• Collect feedback through surveys
  
• Support consumers with additional inquiries about products
  
• Handle inbound calls from consumers contacted via outbound campaigns
  
• Achieve monthly sales and service targets through defined KPIs
  

• Minimum 1 year of experience in sales or contact center
  
• Full proficiency in Serbian language (spoken and written)
  
• Intermediate level of English (spoken and written)
  
• Basic technical knowledge (CRM, Salesforce) – training provided
  
• Availability for full -time work in defined shifts
  
• Motivation to work in a dynamic environment
  

• Competitive salary package
  
• Work in modern offices located in the center of Belgrade
  
• Defined career path with opportunities for professional growth
  
• Possibility of advancement within the company
  
• Maximize your earnings with our referral program
  
• Team -building activities and a supportive work environment
  
• Good work -life balance