Sales Support & Customer Service Representative

About Gordini USA Inc.

Gordini USA Inc. is a leading designer and distributor of performance gloves, socks, and accessories for outdoor, work, and lifestyle markets. We partner with major retailers, specialty stores, and e-commerce platforms nationwide. We’re passionate about quality products, strong relationships, and exceptional service.

Position Summary

We are seeking a detail-oriented and customer-focused Sales Support & Customer Service Representative to join our growing team. This role supports our sales management while serving as a customer service representative. 

Key Responsibilities

• Sample coordination, creating sales rep distribution lists, and preparing shipments. Fielding sales representative sample requests for customers
• Support Sales Management and Representatives with weekly sales comparison reports
• Trade show planning and coordination
• Sales Meeting coordination and planning twice a year
• Coordinate with internal teams, including Sales, Accounting, and Warehouse, to resolve issues
• New Product set-up and maintenance of customers’ portals, fulfill image and product information requests.
• Respond to customer inquiries regarding orders, pricing, product availability, and shipping
• Handle returns, credits, and order changes as needed
• Provide proactive, professional communication to ensure customer satisfaction

Qualifications & Skills

• 2+ years of experience in customer service, sales support, or order management (apparel/consumer goods preferred)
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Comfortable working with ERP systems, Excel, and Microsoft Office
• Ability to multitask in a fast-paced environment
• Team-oriented with a positive, solution-driven mindset

What We Offer

• Competitive Salary aligned with experience
• Comprehensive health benefits
• 401 (k) with company match
• Paid time off and holidays
• Employee discounts on Gordini gear