Sales Support Associate

Description

With all your career options, why not choose a company where you can own part of the business?

Weekes Forest Products is 100% Employee-Owned and offers an outstanding suite of employee benefits. Weekes has grown to be the leading distributor of specialty building materials, engineered wood components and industrial lumber materials. At Weekes, you will receive an ownership stake in the value our combined honest efforts create.

As an Inside Sales Support team member, you will be the enthusiastic connector between our outside sales team and our valued customers. Your role is critical in effectively communicating our product features, benefits, and pricing to potential and existing customers, ensuring their needs are met to a "best in class" standard. You will be the bridge that supports both our customers and our outside sales team, ensuring smooth and accurate order processing and providing exceptional service that reflects our products and culture.

Duties/Responsibilities:

• Support the daily sales operations of a building materials distribution center.
• Work with customers and co-workers to build solid relationships based on trust and competence.
• Able to handle detailed work quickly and correctly.
• Support a fast-paced environment with multiple projects going simultaneously.
• Utilize the DMSi software Agility, for order entry, purchasing entry, and customer information.
• Follow established guidelines, structure, and policies, while working with and      for others
• Maintain customer pricing records.
• Accurate order entry
• Follow up all quotes and handle customer service claims in a timely manner.
• Other duties as assigned.

Sales Support Associate Benefits Package:

• Outstanding Family Medical Benefits Package
• Substantial Stock Ownership Program
• Competitive Compensation Packages
• Paid Time Off (PTO) & 8 Paid Holidays Each Year
• Employer Sponsored Family Dental Insurance
• 401k and Roth 401k Investment Accounts (With Substantial Employer Matching)
• Employer Sponsored Life & Disability Insurance
• Covid vaccination is not required for employment

Requirements

Required Skills/Abilities: 

• Strong interpersonal and communication skills.
• Understanding of sales processes.
• Critical thinking skills to quickly solve issues and/or problems.
• Proficiency with prioritizing and meeting multiple deadlines.
• Ability to handle multiple complex tasks simultaneously.

Qualifications:

• Experienced with Microsoft Office Suite (Excel, Outlook, Word).
• Prior inside sales and customer service experience.
• Minimum of 3 years’ experience with inside sales, customer service and/or marketing disciplines.
• Industry experience preferred.

Physical Requirements: 

• Sitting at a desk and working on a computer for prolonged periods.
• Ability to lift and carry office supplies, documents, and small packages up to 20 pounds. Occasionally, heavier lifting may be required.
• Occasional travel could be required.