Sales Support Associate

TriStar was founded in 1988 on a core principle - we will serve our customers the way they want to be served. We are a company big enough to provide the experience, expertise, resources and tools needed to help our customers succeed, yet small enough to ensure they get exactly the type of support and service they deserve.

TriStar is a company that specializes in Product Lifecycle Management (PLM) We provide business advisory, process consulting, systems selection and implementation, as well as user adoption and training services. We help some of the world's most recognized companies to operate more efficiently, achieve more profitable results and implement change by embracing PLM technology. Our approach focuses on building the right PLM foundation that integrates business strategy, processes, systems and people.

Everything we do focuses on helping our customers achieve results with PLM. Talk to our customers, learn how we have helped them become more competitive and productive through innovative PLM solutions.

We pride ourselves on providing companies with specialized attention and deep expertise. When you partner with TriStar, you get a partner who brings decades of PLM experience to your team.

Very few companies can claim they have been on the forefront of PLM for more than 20 years. At TriStar that is our passion! Our mission is to provide customers with the very best advice and expertise in choosing and implementing a PLM system.

The Sales Support Associate must be a passionate and proactive visionary in driving the value of TriStar. The candidate must be a strong leader, extremely well organized, analytical, detail-oriented, and quality minded. This is a key role within the sales operations group at TriStar Inc. The sales support associate will be the primary point of contact for the sales team.

Primary Responsibilities:

• Develop an in depth knowledge of PTC’s core products, pricing and packaging via successful completion of required sales training program, and utilizing this knowledge to successfully support sales reps in the field.
• Ensure alignment of territories/divisions/regions and maximizes effectiveness of the sales force.
• Be the “go-to person” between the field and all other departments within TriStar.
• Consistently ensure that business is conducted with integrity at all times, and that behavior aligns with TriStar’s core values.
• Develop an environment that ensures all sales teams are aligned to TriStar’s goals, objectives, and corporate values.
• Work effectively with internal support departments (marketing, consulting services, inside sales, etc.) to ensure maximum efficiency when dealing with customers and new prospects to TriStar.
• Provide support for our agents (which are third party persons or companies that resell products and services) for TriStar.
• Updating quarterly the price lists and making sure all pricing and packaging information in our CRM system is always current.
• Updating all leads (from multiple sources, internal and partners) within TriStar’s CRM system to make sure they are disposition and followed up in a timely manner.
• Provide reports (leveraging Microsoft Excel and Google Docs) to the sales management team regarding different aspects of the business associated to account coverage, deal size, etc.
• Deliver Sales Operations related presentations to the Sales Organizations and the Executive team
• Administer, manage, and report on revenue forecasting and automation/forecasting models
• Understand TriStar internal operations processes and be able to recommend improvements to better the efficiency of the TriStar business.
• Review and approve sales expense reports to ensure accuracy.
• Additional duties may be assigned as the business grows.

Desired Skills and Experience:

• Minimum of 1 – 3 years of sales or sales operation experience.
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
• Demonstrate leadership, communication and problem solving.
• Ability to effectively utilize CRM tools for maximum efficiency for the sales team.
• Ability to work effectively in an office-based environment.
• Ensure a great attitude, discipline and accountability every day in the office.
• Minimal travel away from corporate, some travel is required.
• Requirement is to be located in Phoenix, AZ which is the location of the TriStar Corporate office where this job will be located.

A requirement of employment with TriStar is the ability to perform all physical demands required by the essential functions of the position. TriStar is committed to providing reasonable accommodations in the work environment that will permit a qualified applicant or employee with a disability to perform the essential functions of their job unless that accommodation would provide an undue hardship financially or to our operating capabilities.  This is in accordance with certain provisions of the Americans with Disabilities Act (ADA) of 1990.  Reasonable accommodations will be provided only to the extent that employment of an individual does not pose a direct threat to the health and safety of other Tri-Star employees in the workplace.  Disability is defined as a physical or mental impairment that limits one or more major life activities.  To provide reasonable accommodations, the Company must be made aware that a disability exists.