Sales Support Bilingual - Japanese

Job Description: Sales Support Position Summary: Interface with sales team, customers for the purposes of supporting any sales activities of secondary packaging machinery and its after-sales support activities. Work in close collaboration with Sales Representatives, Managers, and team members to support every aspect of sales activity.
Minimum Qualifications (Education and Experience):
• Associate degree or equivalent (Bachelor's degree preferred)
• Office/Admin work experience preferred.
• Fluent / Business level in English.
• Japanese skill is preferred.
• Proficient in Microsoft Office, especially in Word, Excel and PowerPoint
• Travel: 0-10% (possibly once a year).
• Legally authorized to work in the United States.
Duties and Responsibilities:
1.
Document Creation
• Create product matrix for new opportunity both in English and Japanese
• Create documentation to submit to the corporate office for quotation in Japanese
• Translate document/drawings from English to Japanese, Japanese to English
• Data entry to the company ERP system
• Download sales data from Kintone and edit data for presentation.
• Create sales meeting presentation materials with PowerPoint.
• Arrange shipping product samples to Japan.
• Create quotes/Sales Order/invoices for machine sales and after sales services
• Revise the spec sheet template.
2.
Communication / Interface
• Work with other Sales Representatives / Managers / Sales Support Team Member/ other departments to support every aspect of sales activities.
• Communicate with Sales Representative to follow up and update the sales data.
• Coordinate with Sales Representatives / Managers / Sales Support Team Member/ other departments to support organizing trade shows and other events.
• Communicate with headquarters, accounting, personnel, IT, etc., as necessary, both internally and externally.
• Communicate with customers to follow up any Sales Representative activity.
• Communicate with service technicians to follow up with after sales activities
• Communicate with supplier to create sample packaging materials
Troubleshoot and resolve issues which may arise by communicating with customers, Sales Representatives / Managers / Sales Support Team Member/ other departments.
3.
Other Duties
• All other duties as assigned by management to ensure the success of the company
General Skills and Abilities:
• Excellent communication skills (written and verbal)
•
Ability to prioritize and manage multiple tasks
• Ability to take ownership of assigned tasks and follow-through to completion with personal accountability
• Proactive and capable of working independently with minimal supervision
•
Willingness to work hours with flexibility
•
Ability to work well in a team
Additional Skills and Abilities:
• ERP system experience is a plus.
• Logistics experience is a plus (import/export).
• Inventory management experience is a plus.