Sales Support Coordinator

Position Overview

Since 1925, Smith Turf & Irrigation has built an unmatched reputation for outstanding customer care, service and support. STI is a leading distributor and dealer/retailer in the Golf and Landscape Industry. We are strategically located in the southeast serving four states, with 3 distribution centers and 21 locations. 

This role is the primary contact for Outside Sales on submitted orders and works to ensure all the package information is complete, accurate and updated so the order fulfillment process is smooth.  Responsible for tasks on both the front end of new sales package submittals, entering orders to start the fulfillment process for the internal operations team, and the back end by billing orders after delivery.  In addition, handles modifications to orders as needed between Sales and the operations teams throughout the fulfillment process. 

What You’ll Do:

· Sales Order Entry:

· Review package/project orders submitted from Outside Sales to ensure all information required is included and procedures are followed. 

· Enter large, detailed orders into our ERP system and check for accuracy so that the operations team has the information they need to fulfill the customer’s specific requirements.

· Update the system with any order changes, as needed, after original order submittal and before billing occurs.

· Coordinate and communicate with other departments as needed (e.g., purchasing, service, logistics, accounting) to support order fulfillment and sales efforts generally. 

· Process rebate submissions and assistance for some orders.

 Sales Support and Administrative Tasks:

· Coordinate and set up on-site meetings and events.

· Administer registration for meetings or events. 

· Assist with travel arrangements, schedule meetings, sales presentations and proposals as needed. 

· Work as a bridge and point of contact for Outside Sales and Internal teams as needed.

· Provide administrative support to sales supervisors and managers

· Other projects as needed

Knowledge, Skills, Abilities:

· Must be organized and have a strong attention to detail

· Ability to deal with constantly changing requirements and priorities

· Proficient in Microsoft Office with strong Excel skills

· Must have excellent communication, organization and listening skills

· Ability to multi-task and solve problems

· Must be open-minded and willing to work with others

· Strong customer service orientation

Minimum Requirements:

· High School diploma or equivalent 

· Experience in an office environment preferred

Benefits

· Competitive Compensation

· Medical, Dental, Vision, Short and Long Term Disability, Life Insurance

· Paid Time Off and Paid Holidays

· 401(k) with Company Match

· Employee Referral Program

· Opportunity of Advancement

· Paid Training and Certifications 

· Free Counseling Services- EAP

· Product Discounts

· Weekends Off!