Sales Support / Customer Service Representative

Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

• Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
• Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
• Process customer adjustment – Create paperwork for customer returns and process credits
• Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
• Contact drivers for Estimated Time of Arrival for customers
• Handle Return Authorizations with Vendors
• Access daily delivery manifests
• Maintaining the hot list; communicating between appropriate departments
• Making changes to redeliver for wrong addresses or rescheduling a delivery.
• Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.

Qualifications:

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 3-5 years of work experience (preferably in construction supply sales)
• This is a non-exempt position, eligible for overtime.