Sales Support Lead

About Parsec Technologies, Inc.
Parsec Technologies, Inc. is an American technology company advancing the design and performance of wireless infrastructure for the 5G, Enterprise, and IoT markets. We’re a fast-growing company with a strong commitment to innovation, quality, and customer success.

Position Overview
We are seeking a highly motivated and detail-oriented Sales Support Leader to join our team. This position is pivotal in supporting our customers, reseller channel partners, and outside sales team through high-level administrative support and excellent customer service. The ideal candidate will have a Marketing or Business Degree with a strong background in sales support or customer service, demonstrate a solid understanding of the sales cycle, and have the ability to learn and recommend our product line. We are looking for someone to be the “GO TO” person for all our sales support staff.

We are looking for someone who can contribute meaningfully from day one and grow into a leadership role as we continue to expand.

Key Responsibilities

• Accurately enter and manage customer orders with minimal supervision


• Maintain and update CRM system, including tracking sales opportunities


• Provide timely and professional communication with internal account managers and executives


• Learn and understand our product line to provide basic product recommendations to customers and resellers


• Coordinate with the shipping department to ensure timely delivery and communication of tracking information


• Review open orders and respond to specific customer needs to ensure satisfaction and timely service


• Stay informed on new product releases and features and communicate these effectively to customers

Required Qualifications

• Bachelor’s degree required (Marketing or Business Preferred)


• Proficiency with Microsoft Office Suite, particularly Excel


• Excellent written and verbal communication skills


• Strong organizational, analytical, and multitasking abilities


• Proven ability to thrive in a collaborative, fast-paced team environment


• Leadership qualities and interest in professional development and career growth

Preferred Qualifications:

• Minimum 2-3 years of experience in sales support and/or customer service


• Hands-on experience with CRM and ERP systems


• Strong understanding of sales principles and customer service best practices

Benefits

• Competitive base salary plus quarterly bonus potential


• Medical, Dental, and Vision Insurance


• 15 days of Paid Time Off (vacation and sick)


• 10–12 Company-paid holidays annually


• Team-focused, family-owned company culture

Opportunities for professional development and advancement

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)


• Dental insurance


• Flexible spending account


• Health insurance


• Paid time off


• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Sales support: 2 years (Preferred)

Ability to Commute:

• Plano, TX 75074 (Required)

Work Location: In person